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NUC8i5BEH HDMI firmware update issue

DKEBeck88
New Contributor I
809 Views

I just got a NUC8i5BEH. Eventually I'm going to install GNU/Linux on it, but I saw that the HDMI firmware updater only runs in Windows 10 so I temporarily installed Windows 10, updated to the most recent BIOS (0078), and then attempted to run the HDMI firmware updater. I'm connected to an HDMI TV, so I know the HDMI port works (the two monitors that I intend on using regularly with this new device are DVI only and I'm waiting for Thunderbolt-to-DVI and HDMI-to-DVI cables to arrive before I can use them).

 

Anyway, running the BobcatAuxISPTool.exe as administrator doesn't seem to work. In the "Graphics Adapter:" field it shows "Intel (LS-PCON): failed" and clicking "Refresh" does nothing. When I click "Get FW Version" the output/status shows "System connection failed."

 

Again, the display I'm currently using is using the HDMI port, so I know it works. I read that possibly I need an HDMI 2.0 device? The spec sheets for the two televisions I've tried just say "HDMI" so I'm not sure if they are 2.0 or not. But I also read that even if the device isn't 2.0, the update will still work - but the error message that was displayed in the article where I read that isn't the same as what I'm seeing.

 

Any ideas?

 

EDIT: here's a screenshot:

Capture.JPG

 

EDIT #2:

As this was a fresh install of Windows, I ran Windows Update a bunch and then manually installed the most up-to-date Intel Graphics DCH Drivers. After doing this, I ran the tool again and this time it worked perfectly.

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1 Solution
DKEBeck88
New Contributor I
628 Views

As this was a fresh install of Windows, I ran Windows Update a bunch and then manually installed the most up-to-date Intel Graphics DCH Drivers. After doing this, I ran the tool again and this time it worked perfectly.

View solution in original post

2 Replies
DKEBeck88
New Contributor I
629 Views

As this was a fresh install of Windows, I ran Windows Update a bunch and then manually installed the most up-to-date Intel Graphics DCH Drivers. After doing this, I ran the tool again and this time it worked perfectly.

View solution in original post

Maria_R_Intel
Moderator
628 Views

Hello DKEBeck88,

 

We are glad to know that the issue was resolved.

 

If you have other inquiries, please start a new thread.

 

Best regards,

Maria R.

Intel Customer Support Technician

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