NUC8i5BEH - Thunderbolt 2 Lacie SSD requires "Asmedia 106x SATA Controller"

[meighan]

Dual USB 3.0 (works fine without driver) and Thunderbbolt 2 Interface

The supplied installer goes through the install process with no errors in the log, but the controller doesn't show up as being installed. On plugging in the Thunderbolt interface there is a system message about a "base system" being configured

There was a suggestion I read which suggested installing an Intel Chipset updated driver, but the Driver and Support Assistant claims no updates are available.

[LeonWaksman]

On this page: https://downloadcenter.intel.com/product/126148/Intel-NUC-Kit-NUC8i5BEH , you may find an download all latest drivers for your NUC. You may install drivers manually, since some time the Driver and Support Assistant  has some glitches.

Leon

[Diego_S_Intel]

Hello meighan, Thank you for patience and for joining our Intel® community, it will be more than a pleasure to assist you. We just wanted to double check if you still need further assistance. Please do not hesitate on contacting us back. I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[Diego_S_Intel]

Hello meighan, We just wanted to check if you still need help. I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[Diego_S_Intel]

Hello meighan, We just wanted to check if you still need assistance. We are closing your ticket as we have not heard anything back from you. If you have more questions, please do not hesitate on contacting us back. Regards, Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[meighan]

Sorry for not getting back sooner. Had a couple of family events which required all my attention since posting in Dec.

I got got an email response from LaCie who basically cleared their hands of the problem and said it was Intel’s problem; suck lovely Support!

I did take the advice of LWAKSMAN and ran the Intel drivers and reinstalled no drivers needed updating. I even installed a fresh copy of win 10 Pro and updated drivers and then reinstalled the Asmedia driver with the same results.

The LaCie Thunderbolt drive is a Thunderbolt 2 device and is connected via a Thunderbolt 2 => Apple Thunderbolt 3 converter. Wether the age of the drive and the conversion connection is to blame is something worth investigating..?

[Diego_S_Intel]

Hello meighan, Thank you for your response. In this case based on the brief description of your issue, the culprit seems to be the converted signal from the Thunderbolt* 3 from the Intel® NUC Kit NUC8i5BEH to the Thunderbolt 2 drive as the Asmedia 106x SATA Controller driver is missing and the Intel® NUC Kit NUC8i5BEH is not guaranteed to work with 3rd party adapters. This driver is only provided by the manufacturer, meaning that f you already updated the Intel driver we strongly encourage you to contact the manufacturer of the unit for advanced support. I hope this helps. Regards, Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[Diego_S_Intel]

Hello meighan, We just wanted to double check if you were able to contact your system manufacturer. I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[Diego_S_Intel]

Hello meighan, We just want to check if you were able to contact your system manufacturer again? I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

[Diego_S_Intel]

Hello meighan, We just wanted to check if you still need assistance. We are closing your ticket as we have not heard anything back from you. If you have more questions, please do not hesitate on contacting us back. Regards, Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation