NUC8i5BEH USB3 front is HS

[Franec]

Hello
Now it's the USB3 frontend that doesn't work anymore.
On the download site I'm told that all drivers and bios are up to date.
With SSU everything is normal.
In your opinion it would be a hardware failure ?
Thank you for helping me

[Maria_R_Intel]

Hello Franec,

Thank you for posting on the Intel* Community.

To better assist you, please provide me with the below information:

• When does the issue start? (after BIOS update, Windows Update, etc)
• You said USB3 front HS, do you mean that the issue is with the speed?
• What type of device are you connecting to the port?

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Franec,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Franec]

Hello
Apparently USB2 is recognized but USB3 is not.
Yes I have updated the Bios (the last one) then F9 for the default settings.
The NUC is new because I bought it on Amazon.co.uk 2 months ago.
Thank you for helping me

[Maria_R_Intel · Accepted solution]

Hello Franec,

Thank you for the information:

• Can you please let us know which type of device are you connecting to?
• Are you using a straight connection?
• If possible attach a picture of the cable.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Franec,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Franec,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician