NUC8i5BEH USB3 front is HS

[Franec]

Hello
Apparently USB2 is recognized but USB3 is not.
Yes I have updated the Bios (the last one) then F9 for the default settings.
The NUC is new because I bought it on Amazon.co.uk 2 months ago.
Thank you for helping me

Sorry I've been sick for 8 days

[Maria_R_Intel]

Hello Franec,

Thank you for contact us back again, we will gladly assist you.

Please provide us with a new SSU report

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

• Which type of device are you connecting to the NUC?
• Was the port working fine before?

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Franec,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Franec]

hello
Here is the answer to your request.
Kind regards

[Maria_R_Intel]

Hello Franec,

Thank you for your response.

We are still missing these:

• Which type of device are you connecting to the NUC?
• Was the port working fine before?

With the report, I noticed that your system is not fully updated.

-DRIVERS:

I recommend you using the Intel® DSA tool, The Intel® Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware.

1. Download the Intel® DSA tool.
2. Scan your system to find the most updated drivers.
3. Perform the necessary updates, but we do not recommend using this tool to perform the BIOS update. 

Please try a BIOS recovery process:

1. You can find the latest BIOS version (0087) available for your NUC on the following website: https://downloadcenter.intel.com/download/30154/BIOS-Update-BECFL357-
2. BIOS Recovery Update. Please go to the website BIOS Recovery Update Instructions for Intel® NUC, follow the instructions to perform the BIOS recovery, >try with the instruction for the BIOS Recovery by the Security Jumper option, if the issue persists, try the Power button option.

I also noticed that you are using a really old Windows* version, please complete all the pending updates to version 20H2 and provide us with a new SSU report after complete the updates. 

Best regards,

Maria R.

Intel Customer Support Technician

[Franec]

Hello
No the USB3 port on the front does not work.
But here is a screenshot of the Bios.

The Intel Nuc software says I'm up to date??
I don't understand anything anymore

Tank You

[Maria_R_Intel]

Hello Franec,

Thank you very much for your response.

We think that is worth trying a remote session to help you with this behavior on your NUC and to gather more information about it, in case the issue persists, our team may help you to check the warranty of your unit.

Please contact us directly to complete this:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR
• You could also use the chat service here: Intel Customer Support Chat)

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Franec,

We received your private message. Thank you for all the information provided.

We want to encourage you to contact us directly since the issue persisted after the troubleshooting steps. Your local support team may assist you in your country's business hours and in your native language.

Also, in case of warranty, since we already performed troubleshooting steps they can assist you to check the markings and stock. We do not complete this process through the Intel* Forums.

Please contact us directly to complete this:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East, and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR
• You could also use the chat service here: Intel Customer Support Chat)

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician