Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11290 Discussions

NUC8i5BEH USB3 front is HS

Franec
Novice
417 Views

Hello
Now it's the USB3 frontend that doesn't work anymore.
On the download site I'm told that all drivers and bios are up to date.
With SSU everything is normal.
In your opinion it would be a hardware failure ?
Thank you for helping me

0 Kudos
1 Solution
Maria_R_Intel
Moderator
350 Views

Hello Franec,


Thank you for the information:


  • Can you please let us know which type of device are you connecting to?
  • Are you using a straight connection?
  • If possible attach a picture of the cable.


Best regards,

Maria R.

Intel Customer Support Technician


View solution in original post

6 Replies
Maria_R_Intel
Moderator
391 Views

Hello Franec,


Thank you for posting on the Intel* Community.


To better assist you, please provide me with the below information:


  • When does the issue start? (after BIOS update, Windows Update, etc)
  • You said USB3 front HS, do you mean that the issue is with the speed?
  • What type of device are you connecting to the port?



Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
376 Views

Hello Franec,


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Franec
Novice
367 Views

Hello
Apparently USB2 is recognized but USB3 is not.
Yes I have updated the Bios (the last one) then F9 for the default settings.
The NUC is new because I bought it on Amazon.co.uk 2 months ago.
Thank you for helping me

Maria_R_Intel
Moderator
351 Views

Hello Franec,


Thank you for the information:


  • Can you please let us know which type of device are you connecting to?
  • Are you using a straight connection?
  • If possible attach a picture of the cable.


Best regards,

Maria R.

Intel Customer Support Technician


View solution in original post

Maria_R_Intel
Moderator
331 Views

Hello Franec,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
306 Views

Hello Franec,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Reply