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NUC8i5BEH USB3 front is HS

Franec
Novice
215 Views

Hello
Apparently USB2 is recognized but USB3 is not.
Yes I have updated the Bios (the last one) then F9 for the default settings.
The NUC is new because I bought it on Amazon.co.uk 2 months ago.
Thank you for helping me

Sorry I've been sick for 8 days

0 Kudos
7 Replies
Maria_R_Intel
Moderator
191 Views

Hello Franec,


Thank you for contact us back again, we will gladly assist you.


Please provide us with a new SSU report


Intel® System Support Utility (Intel® SSU) 

 



  • Which type of device are you connecting to the NUC?
  • Was the port working fine before?


 

Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
172 Views

Hello Franec,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Franec
Novice
168 Views

hello
Here is the answer to your request.
Kind regards

Maria_R_Intel
Moderator
155 Views

Hello Franec,

 

Thank you for your response.

 

We are still missing these:

 

  • Which type of device are you connecting to the NUC?
  • Was the port working fine before?

 

With the report, I noticed that your system is not fully updated.

 

-DRIVERS:

 

I recommend you using the Intel® DSA tool, The Intel® Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware.

 

  1. Download the Intel® DSA tool.
  2. Scan your system to find the most updated drivers.
  3. Perform the necessary updates, but we do not recommend using this tool to perform the BIOS update. 

 

Please try a BIOS recovery process:

 

  1. You can find the latest BIOS version (0087) available for your NUC on the following website: https://downloadcenter.intel.com/download/30154/BIOS-Update-BECFL357-
  2. BIOS Recovery Update. Please go to the website BIOS Recovery Update Instructions for Intel® NUC, follow the instructions to perform the BIOS recovery, >try with the instruction for the BIOS Recovery by the Security Jumper option, if the issue persists, try the Power button option.

 

I also noticed that you are using a really old Windows* version, please complete all the pending updates to version 20H2 and provide us with a new SSU report after complete the updates. 

Best regards,

Maria R.

Intel Customer Support Technician

 

Franec
Novice
147 Views

Hello
No the USB3 port on the front does not work.
But here is a screenshot of the Bios.

The Intel Nuc software says I'm up to date??
I don't understand anything anymore

Tank You

Maria_R_Intel
Moderator
137 Views

Hello Franec,


Thank you very much for your response.


We think that is worth trying a remote session to help you with this behavior on your NUC and to gather more information about it, in case the issue persists, our team may help you to check the warranty of your unit.


Please contact us directly to complete this:



Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
126 Views

Hello Franec,


We received your private message. Thank you for all the information provided.


We want to encourage you to contact us directly since the issue persisted after the troubleshooting steps. Your local support team may assist you in your country's business hours and in your native language.


Also, in case of warranty, since we already performed troubleshooting steps they can assist you to check the markings and stock. We do not complete this process through the Intel* Forums.


Please contact us directly to complete this:



If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Maria R.

Intel Customer Support Technician



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