NUC8i5BEH does not wake-up using Harmony Hub (CIR wake-up)

[BSiko]

In reply to: https://forums.intel.com/s/question/0D70P000006J5yNSAS

Hi @[DavidV_Intel]?,

for a month now I am struggling with a similar problem - can't wake-up the NUC8 through the CIR, just like @[perica]? but using a Harmony Hub. Finally forced myslef to write.

NUC8i5BEH with latest BIOS 0071, Win10 1903 and correctly installed ITECIR Infrared Receiver device. Just like @[perica]? the BIOS settings are: CIR enabled, deep sleep S4/S5 disabled, wake on CIR from S3/S4 and from S5 enabled. Win10 does not use hibernation nor fast boot.

Now I have been using a NUC7i3BNH for almost 2 years w/o CIR wake-up problems, same setup. It always wakes-up.

MOREOVER, I have placed both NUCs (old NUC7 and new NUC8) side by side, both Win10 1903 and BIOSes configured similarily and both controlled by the same Harmony Hub - result? The NUC7 wakes-up (as for the past 2 years) and the NUC8 DOESN'T.

Now when you wrote "I have been trying to replicate this with an Xbox One remote and the Intel ® NUC8i7HNK but I was unable to turn on the Intel ® NUC" you confirmed the same problem we are facing. Why did you say compatibility issues and have suggested to contact Microsoft? Because of the Xbox One remote? As you can see it happens also with the Harmony Hub which at the same time works but with a NUC7.

If needed I can providfe further details. Hope we can resolve this "issue" promptly.

Cheers.

[David_V_Intel]

Hello BSiko,

Thank you for posting on the Intel ® communities.

I can see that you are experiencing the same issue with a different remote control, I will double-check the information and review what we have right now. Allow me some time and I will get back to you as soon as possible.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[Ronny_G_Intel]

Hi BSiko, Can you please confirm that you are using this remote control: https://www.logitech.com/en-us/product/harmony-hub?crid=60 ? If this is the case, this is a device we have not validated and dont really know if it properly works with our products. Regards, Ronny G

[BSiko]

Hi @Ronny_Intel​ ,

Yes, its the Harmony Companion (https://www.logitech.com/en-us/product/harmony-companion?crid=60), that includes the Hub.

It might not be supported but then how come with my NUC7 I don't have problems but with NUC8 I do? I am only speaking about waking up from Power Off so OS and its settings shouldn't matter.

Cheers.

[Ronny_G_Intel]

Hi BSiko, Thanks for the information. I will submit a request to acquire this device for testing, if approved; getting the equipment and testing will take a few weeks (3 to 4 weeks). If the problem is confirmed, the product team will work with engineering to prioritize the solution, this of course will take some additional time. I will keep you posted. Thanks, Ronny G