NUC8i5BEH left microphone missing cable assembly and other issues

[leonardo_forum]

Hello,

I bought my NUC8i5BEH from Amazon UK on 12 February 2019.

Today I opened it completely to clean the dust from the fan, the computer was getting very hot and noisy.

While opening the NUC I discovered that the left microphone was not connected. Please see the attached picture. Is completely missing the cabling and soldering.

I always had volume problems with the internal microphone and I bought an external one, but now I understand why was not working properly.

By observing the PCB I noted something strange on a couple of components marked "1R0", they are not flat but the surface looks deteriorated (see pictures). Not sure if this is another defect.

I found out that the button connector was with soldering flux left and kind of corroded, maybe this can explain why the computer was sometimes rebooting when connecting the audio jack?

During the disassembly, the antenna connector broke. I used a tool to gently lift-up the cable, but I think the soldering was very weak or defective too.

I know that warranty is expired, but it's a bit weird to have an Intel NUC that is missing parts and with such soldering issues.

Please see attached pictures.

[leonardo_forum]

Attached some pictures of the NUC before the cleaning (a lot of dust)

[Alberto_R_Intel]

leonardo_forum, Thank you for posting in the Intel® Communities Support.

"it's a bit weird to have an Intel NUC that is missing parts and with such soldering issues" you are completely right, and we apologize for any inconvenicne that this might have caused you. As you mentioned, that is not the way the Intel® NUC should be released to the market.

So, for this scenario, we just wanted to let you know that for Intel® it is very important all the feedback and suggestions provided by all of our clients. Based on that, I will send your comments and remarks to the proper department for them to be aware of this situation in order to keep improving the customer's experience while using Intel® products.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[leonardo_forum]

Hello Alberto,

Thank you very much for your reply,

Do you know if is possible to get a replacement unit or another NUC? The unit I bought was literally missing parts and I'm now without wireless capabilities. Is probably outside warranty, but maybe an exception can be made because of exceptional issues.

Thank you very much anyway for your time,

Leonardo

[Alberto_R_Intel]

Hello leonardo_forum, You are very welcome, thank you very much for your response.

"Do you know if is possible to get a replacement unit or another NUC?", In order to verify those details, please get in contact directly with your local Intel® support department using the options below so they can confirm that information. You can always refer to this thread once you contact them:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician

[leonardo_forum]

Hello Alberto,

I contacted the support team with the chat, but they told me that after 3 years the product is not under warranty anymore.

Someway I was expecting this response, but at the same time I am really disappointed by the manufacturing quality of these computers.

Best Regards,

Leonardo

[Alberto_R_Intel]

Hello leonardo_forum, You are very welcome, thank you very much for your response.

We completely understand your observations and as mentioned previously, I will send your remarks to the proper department about this scenario.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician