NUC8i5BEH, problems with CIR and Harmony Elite (Hub)

[ssj3rd]

Hey Folks,

I just updated my old NUC to the NUC8 and wanted to control this one as well as the old one with my harmony.
So I got in the bios and activated CIR then and successfully installed the drivers.

But I can’t control it with the harmony device, i have added several devices to my harmony Elite (MCSE, PC, PCSE, Kodi, Windows Computer) and none! is working with the NUC8.
Side note: every one of the devices works with the old NUC, I can select every one of them and my old NUC reacts perfectly.

So my conclusion is: it’s not the Harmony at fault here, the error lies somewhere in the new NUC8 and the CIR, but where?

(OS: Windows 10 Pro, all updates and drivers are up to date, bios as well)

[AlHill]

@Cox You are a spammer.

[Maria_R_Intel]

Hello ssj3rd,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Provide the previous NUC model you were using.
• Do you receive an error message? Is the NUC recognizing the device?

Please run the following tool in Windows* and attach the report generated. 

Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello ssj3rd,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello ssj3rd,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician