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NUC8i5BEK audio noise

RaoulM
Beginner
188 Views

I recently bought my NUC8i5BEK and experience an issue with the audio. As soon as there is heavier USB usage (charging iPhone, using Webcam) a high noise is produced.

There is no difference connecting to the front jack or connecting to the jack of my monitor. I have updated drivers. 

Anyone with a solution?

0 Kudos
3 Replies
Victor_G_Intel
Moderator
165 Views

Hello RaoulM,


Thank you for posting on the Intel® communities.


To better assist you please provide the following log and information to continue with your support request.


1-Please run the following tool and attach the report generated.  

   

-Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  


2-Please answer the following questions so we can have a better understanding of your issue.


-Is the noise coming from the NUC itself or the NUC’s power supply?


Note: If the noise is coming from the power supply as well as the NUC please send us a picture of your power supply’s label.


-Is this the noise that you are receiving from the NUC?


https://www.youtube.com/watch?v=HP73edpQwgc


-Would you mind providing us with a video or an audio file with the sound you are getting?


*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician 


Victor_G_Intel
Moderator
154 Views

Hello RaoulM,


Thank you for posting on the Intel® communities.


Based on the information you provided us through an internal post we would like to recommend the following updates that we have found on your report, please let us know if anything changes on your end after the updates are completed.


Graphics driver update:


Based on the report that you provided the system is not recognizing the driver that you have installed for your onboard graphics; therefore, we would like you to check if the driver is up to date and if not please update it to the latest version we have validated for your NUC.


Intel® Graphics DCH Driver for NUC8i3BE, NUC8i5BE, NUC8i7BE


https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8...


Chipset update:


https://downloadcenter.intel.com/download/27998/Intel-Chipset-Device-Software-for-NUC8i7BE-NUC8i5BE-...


Instructions: Unzip the file on your desktop and run the .exe file.


BIOS update


https://downloadcenter.intel.com/download/30154/BIOS-Update-BECFL357-


Instructions:


https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html


Note: Please make sure to set your BIOS to default settings after the update has been completed.


Instructions:


Press F2 during start to enter BIOS Setup.

Press F9 to set BIOS default values.

Customize any BIOS settings, if desired (optional).

Press F10 to save and exit BIOS Setup.


In order to further investigate this issue please send us a picture of your power supply’s label.


Important note: we will highly appreciate that you continue the communication trough this modality because the idea of it is that, the information about this situation can be available for anyone who’s been experiencing this same issue, in case you want to continue the support privately we will recommend you to either contact us back through our live support channels or through our web ticketing service.


Support channels


https://www.intel.com/content/www/us/en/support/contact-support.html#@7



I look forward to hearing from you.



Regards,



Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
142 Views

Hello RaoulM,


Thank you for posting on the Intel® communities.


Based on the information provided and considering the troubleshooting steps completed, we would like to recommend that if you are within the first 30 days from the date of purchase for this unit, we recommend contacting your place of purchase to check the warranty options for your system.


Otherwise, try contacting us directly; feel free to refer to this case #04931603 once you contact Intel Customer Support.


Here is our "contact us" information:


https://www.intel.com/content/www/us/en/support/contact-support.html#@7


We would recommend phone or chat support venues during your regular working hours.


Best regards,


Victor G.

Intel Technical Support Technician  


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