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NUC8i5BEK: no sound on usb-c/DisplayPort, until I plug and unplug the minijack.

SDaro1
Beginner
356 Views

So, to get the sound through the Usb-c/DisplayPort I need to plug and unplug something in the minijack. On first initialization I have no sound working.

BIOS is on it's last version.

Sound is working through the minijack.

 

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3 Replies
LeonWaksman
Super User
147 Views

Hi @SDaro1​ ,

  1. Download Intel System Support Utility (SSU). Run SSU System Scan. The txt file with saved scan results, please attach to your post.
  2. Did you try to run Windows troubleshooting?
  3. Is the device with speaker connected to Usb-c/DisplayPort set as default sound output device?

 

Leon

 

SDaro1
Beginner
147 Views
  1. Thanks for your reply, here is the result of the scan.
  2. I'm using linux (ubuntu)
  3. Yes it is, and it's recognize as the default output.

 

LeonWaksman
Super User
147 Views

Hi @SDaro1​ ,

The Linux is not verified by Intel for NUC8i5BEK. However I read user report that they successfully installed Ubuntu 18.10 on NUC8i5BEK (you running the 18.04 version). So, try to upgrade your O.S. https://nucblog.net/2018/11/coffee-lake-i5-nuc-review-nuc8i5bek-nuc8i5beh/3/

 

Leon

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