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11323 Discussions

NUC8i7 freezes every time windows 10

JayDee
New Contributor I
500 Views
My NUC8i7 freezes every time i boot it... it comes to windows 10 first screen for entering password and i have les than 20s time before it freezes... it doesn't matter if i wait or fast enter password to go on desktop... after 20s it freezes...

Bios version:
HNKBLi70.86A.0064.2020.1028.1438

I can go to Bios there it doesnt freeze

I set bios to default no luck
In bios it recodnise all ram slots with full 32Gb ram

I really don't know what to do... some people sad to run some SSU or what app... but i cant go to windows...

I cant find even safe mode start...

Does anyone have same problems?
How to solve it if it doesent go to windows....

I have 250€ original windows 10 pro

0 Kudos
1 Solution
JayDee
New Contributor I
441 Views
Successful

So the thing is that in some cases everything is together with graphic drivers... i remove the graphic device with drivers and uninstal it...
And just reinstall this latest drivers from 5|1|2021
All problems gone for now it works for one hour and it looks like it will continue to work

Reinstalling windows would take 2much time...

If this uninstling and reinstalling graphic doesnt work for someone, than it need to do other thing... there is about 10 methods what to do from powerhell, cmd or more options...

Just need to go to safe mode and check the problems with Event Viewer to define what it is and solve it...

Thanks for helping and take time for this problem but it is not Intel problem... It is Microsoft problem

View solution in original post

12 Replies
n_scott_pearson
Super User Retired Employee
491 Views

It may be the pedigree of your installation media. If I might suggest, use the Microsoft Media Creation tool (available here: https://www.microsoft.com/en-us/software-download/windows10) to build a new installation flash disk with the latest Windows 10 version.

Hope this helps,

...S

JayDee
New Contributor I
487 Views
This NUC is active now fore 1 month... problem started to show yesterday... windows installation is on flash drive i extra bought original everything becouse of my company and it is used only for one simple server program... so i supose if instalation is one month old on flash drive it shoud be new... and it is updated totaly... i just don't want to reinstall everything becouse of server program instalation costs are 650€... so that's why i am searching if there is any solution or anyone had same problem?
LeonWaksman
Super User
479 Views

Hi @JayDee 

The SAFE mode boot may be activated from the Command Prompt. Boot into Advance Option Menu. This menu you can reach after booting from Window Installation Media USB:

  1.  Boot from your Windows 10 installation USB.
  2.  Select your language preferences and click/tap on Next.
  3.  Click/tap on Repair your computer at the bottom.
  4.  Click/tap on Troubleshoot.
  5.  Click/tap on Advanced options.
  6. Click on Command Prompt
  7. In the Command Prompt write the following command: bcdedit /set {default} safeboot minimal and press enter to execute this command
  8. Close the Command Prompt window by clicking the X in the upper right corner of the Command Prompt window.
  9.  Select Continue and sign in to Windows 
  10. While in Windows, press Windows key + r. Run msconfig
  11. Chose Boot tab and uncheck Safe boot.  Reboot your system. 

Leon

 

 

JayDee
New Contributor I
475 Views
Is there any problem maybe becouse i make the last updates on windows 10?

It's really problem to do anything becouse it freezes in 30 seconds...

I don't know what i did, but once after more restarts it was turned on for more than 5minutes

I read some articles and find some driver bundle that is from 5|1|2021 hope that will help...

In this 5minutes i find problem with TPS65988 it looks like usb type C driver problem becouse it's some older version... i read one of other text... but is it possible that this couse the freezing? I use only mouse usb and keyboard usb bluetooth connectors.... nothing else pluged in...

Hope this bondle will do the thing...

Btw:
is this NUC8i7 just some kind test machine? I can't belive i had so many problems just runing windows on it... i dont install any other program and becouse windows 10 pro are registered to my company i don't use any pirate software... it's really 100% original everything... and that everything is just windows 10 pro and this server program for my work...


Don't miss understood... i'm still positive and try to do my best, but it looks like it have some big driver problems for windows 10...?
JayDee
New Contributor I
471 Views
If i unplug it from power for 15minutes it woks for 15minutes....

If i just restart it it freezes in 30 seconds
JayDee
New Contributor I
470 Views
Updated drivers for not working component and no different...
LeonWaksman
Super User
462 Views

Hello @JayDee 

1. Did you booted into Windows in SAFE mode? See my instructions above.

2. You may try also to disconnect the Power Adapter and the CMOS Battery connector for 15 minutes. 

Leon

 

JayDee
New Contributor I
449 Views
I boot in safe mode and check for all error logs in Event Viewer... all looks like the problem is becouse of last windows 10 update...

I have DCOM error with code "1084"...
ShellHWDetection unavailable
TokenBroker unavailable
UsoSvc unavailable
wisvc unavailable
SecurityHealthService unavailable
camsvc unavailable
BthAvctpSvc unavailable
WpnUserService unavailable
RmSvc unavailable

Allso i am reading forums about this and many people have problems...

Stil searching for solution
LeonWaksman
Super User
444 Views

So why you are not uninstalling the last Windows update and/or not restoring system to the last working configuration?

Leon

 

JayDee
New Contributor I
442 Views
Successful

So the thing is that in some cases everything is together with graphic drivers... i remove the graphic device with drivers and uninstal it...
And just reinstall this latest drivers from 5|1|2021
All problems gone for now it works for one hour and it looks like it will continue to work

Reinstalling windows would take 2much time...

If this uninstling and reinstalling graphic doesnt work for someone, than it need to do other thing... there is about 10 methods what to do from powerhell, cmd or more options...

Just need to go to safe mode and check the problems with Event Viewer to define what it is and solve it...

Thanks for helping and take time for this problem but it is not Intel problem... It is Microsoft problem

View solution in original post

JayDee
New Contributor I
363 Views

i remoove windows 10 october update 20H2 no changes
Later i remove update may v2004 no change....

still seeing in system error log     "dcom error 1084"

by one of articles in other forum (https://appuals.com/how-to-fix-dcom-error-1084-on-windows-10/)
i try all solutions to fix and analise it.... analises say it's all o.k....    at end it is fixed with removeing graphic drivers...

i newer had AMD Radeon Adrenalin software apliccation... becouse it doesnt install... betwen installation screen blinks and it stay black...   solution for that is hard reset - safe mode- remove driver - reboot

i try all software AMD packages and same problem.... sometimes after black screen and hard reset it comes to windows and turn on both screens.... but still just for 15s and freezes

i even try remove drivers and manualy install them... by device manager - update - select file location and same problem... sometimes blac screen... sometimes freezes... and if you do hard reset in both cases works for 15s

 

 

now working is in one case...

any driver for Intel HD Graphics 630 (now i have 5.9.2020 v27.20.100.8681)

and only with Windows Default Graphic Adapter

 

I even ordered the mini port adapter, waiting it to come... but i read that works with 6 sccreens... so both HDMI connectors should work samultaniously...

And i even think... If i would... like... having all updates like on old PCs... they all worked well... This NUC is 3months old.... 

 

for now the second screen is just a decoration... for one week

JayDee
New Contributor I
337 Views
Jupey! So after 2 months of trubles... here is fresh news... i send this NUC8i7HNK to service company and after 1 week they find the problem was in memory unit... strange i newer find any of problems... NUC showed mee full ram capacity and newer show any errors about ram memory units... but they sad that had a problem with memory units and after removal one of it it started to work normaly... so i just have to send memory unit to other service company and hope all comes to ending of this 2 month problems.

Thanks for your responses and answers to my problems for thin NUC8i7HNK and for all advices that you shared with me.

Big thanks

I will let you know if all is o.k. with new second ram unit
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