NUC8i7BEH Graphics Driver Revisited

[JRayn3]

Before I installed the Windows 10 version 2004 update I followed the procedure given elsewhere in this forum to remove Windows Driver 7529 and to install Intel Driver 8141. This worked perfectly but now I have installed version 2004 Windows Update

, whilst acknowledging I have a better Driver already installed keeps trying to install their inferior Driver. How do I stop this?

I attach two photos showing what is happening.

[AlHill]

Try the latest driver (8290):

https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers

Doc

[JRayn3]

Thank you, Doc, for your quick reply but when I go to the download centre for my NUC the latest Driver is 8141.

https://downloadcenter.intel.com/product/126140/Intel-NUC-Kit-NUC8i7BEH

I will of course install the Driver you link me to but I do not understand why it is not shown in the official place.

Thanks again.

[AlHill]

Use the link I gave you.

Doc

[JRayn3]

I have gone to the link provided, successfully installed Driver 8280 according to Device Manager but after running Windows Update I get exactly the same information as shown in the two photos in my first post.

[AlHill]

I would disable driver updates from Windows. Open control panel, devices and printers. Right click on your computer. Select device installation settings and just say NO.

Then apply 8290 again.

This issue with Microsoft messing with the drivers has got to stop.

Doc

[JRayn3]

I did as you said but I cannot now install the graphics Driver as it says “The setup program failed to install one or more device drivers. Setup will exit” and it does. When in Control Panel I noticed my device has a troubleshoot problem from my abortive attempt to install BIOS 0079. Is there now an upgrade from that to see if that helps matters along.

[AlHill]

Ok, undo the device installation setting.

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (using the paperclip under the toolbar). Then, one of the Intel support engineers will assist you.

Doc

W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

[JRayn3]

Thanks again, I will do as you suggest. Unfortunately I am away from the NUC now but I wonder, should I first try to reinstall 8280 after having first uninstalled 8148 in the device manager like I had to do when upgrading from 7529?

[JRayn3]

OK here attached be the ssu file. I have now installed 8280 but Windows Update is still trying to install 7529. Is there any news on the upgrade from BIOS 0078?

[Leonardo_C_Intel]

Hello JRayn3

Thank you for posting in the Intel Community.

Please try completing a clean install of the Intel® graphics driver (follow the steps on https://www.intel.com/content/www/us/en/support/articles/000027538/graphics-drivers/graphics-for-7th-generation-intel-processors.html) and install the validated driver for the Intel® NUC (https://downloadcenter.intel.com/product/126140/Intel-NUC-Kit-NUC8i7BEH), if after the clean install the operating system (OS) stills downgrade the driver I would recommend reaching Microsoft® support (https://support.microsoft.com/) to notify this behavior.  

Regards,

Leonardo C.

Intel Customer Support Technician

[JRayn3]

Thank you, Leonardo, for your reply but I have to say I am now completely confused and I really need Intel to sort it out.

I have installed Driver 8280 (as recommended by Doc in his post above) using the method you showed in your post and it was successful but I still get Windows Update trying to install Driver 7529.

However, your link to the latest Driver goes to the same download centre that I was using before Doc contacted me which shows 8141 as the latest Driver.

Can you understand the confusion?

Which Driver is it, 8141 or 8280? Which is the correct download centre, the link Doc gave or the link you gave?

This problem (and others not associated with Intel) have all come about since I updated Windows 10 to version 2004, big mistake.

Looking forward to a definitive answer.

Jon

[Leonardo_C_Intel · Accepted solution]

Hello JRayn3

Al the Intel® drivers (the one provided by all hill and the one I provided) are in Intel® download center (https://downloadcenter.intel.com/). The driver Intel® Graphics - Windows® 10 DCH Drivers

Version: 27.20.100.8280 (https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers) is the genic driver for the Intel® Iris® Plus Graphics 655 on the Intel® NUC and Downloads for Intel® NUC Kit NUC8i7BEH are the validated drives for your unit.

If the behavior happens with both driver we recommend reporting this behavior with Microsoft®.

Regards,

Leonardo C.

Intel Customer Support Technician

[JRayn3]

Dear Leonardo,

Thank you once more for your response explaining the source of graphics drivers. It was my confusion.

I am pleased to report a positive development. I had 8280 installed and the used the Update Driver Utility in Device Manager to update the Driver. It put on 8141. So I then installed 8280 over that without first uninstalling nor disconnecting from the internet.

Device Manager says I have 8280 installed, Graphics Control Centre says I have 8280 installed as the best and latest and DSA says I have no updates pending.

Better still Windows Update is no longer trying and failing to install 7529 so, for me, all is now good.

I am obliged to you and Doc for your assistance in this matter.

Jon

[Leonardo_C_Intel]

Hello JRayn3

Thank you for the reply, I am glad to hear that the system is working.

Regards,

Leonardo C.

Intel Customer Support Technician