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BG0001
Beginner
374 Views

NUC8i7BEH always freezing up

Hello,

 

I have an active ticket on support but I wanted to post here before giving up on nuc because I don't think we'll be able to find a solution.

 

This is the 2nd RMA and the previous was returned for the same issue.

 

Problem: It freezes seemingly randomly and there's no response or BSOD. If sound is playing it loops as you'd expect in a crash. I have to perform a hard shutdown.

 

Setup:

NUC8i7BEH

Windows 10 Pro

Samsung 970 EVO NVMe M.2 250gb

Crucial 32GB DDR4-2400

 

All drivers, BIOS, and samsung SSD drivers and flash all up to date.

 

This is on a clean install.

 

Any ideas? Thanks!

 

 

 

0 Kudos
3 Replies
n_scott_pearson
Super User Retired Employee
49 Views

Bad RAM? Bad SSD? Bad NUC?

BG0001
Beginner
49 Views

Samsung Magician says the SSD is good and I ran a windows memory diagnostic (although I left and it rebooted before I could see the result). Any other ways I can test short of buying hardware to swap?

 

Bad NUC might be unlikely but possible since it's the second one with the same issue. Could be from the same production lot however.

n_scott_pearson
Super User Retired Employee
49 Views

...Or is it refurb unit that has a problem that was missed in the refurb process?

Windows Memory Diagnostic is not very good. I use MemTest86+, available for free here: https://www.memtest.org/, and run it for 24 hours.

 

If you have two SODIMMs, you can try testing with only one. Run tests in all four cases: DIMM1 in SLOT1, DIMM1 in SLOT 2, DIMM2 in SLOT1 and DIMM2 in SLOT2.

 

After that, is is swap time. Find friend (or store) that will let you borrow his SODIMMs for a test.

 

...S

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