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RM2
Novice
1,482 Views

NUC8i7BEH can't install drivers

Hello,

I bought a NUC8i7BEH recently. I have windows 10 Pro as OS. I am unable to install the following drivers:

 

audio

gfx (graphics)

ethernet

bio upgrade (no error msg but didn't update after restart)

 

It gives an error msg. I also used the automatic scan and install web app and it also has the same install problems with same error message.

 

This is a brand new unit. I don't know why it's having these driver installation problems.

 

Please advise.

 

Thanks.

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3 Replies
Wanner_G_Intel
Moderator
123 Views

Hello RM2, Thank you for joining this Intel Community. To address this issue, please attach screenshots of the error messages you are receiving. Make sure Windows* is up to date. Check Windows* updates – scan and apply all of them. Then, try installing these drivers manually. A. BIOS Update Version: 0056 https://downloadcenter.intel.com/download/28394/BIOS-Update-BECFL357-86A-?product=126140 B. Intel® Gigabit Ethernet Network Connection Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7BE, NUC8i5BE, NUC8i3BE. https://downloadcenter.intel.com/download/28096/Intel-Gigabit-Ethernet-Network-Connection-Driver-for... C. Intel® HD Graphics Driver for Windows® 10 for Intel® NUC https://downloadcenter.intel.com/download/28233/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... D. Realtek* High Definition Audio Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7BE, NUC8i5BE, NUC8i3BE https://downloadcenter.intel.com/download/28097/Realtek-High-Definition-Audio-Driver-for-Windows-10-... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
123 Views

Hello RM2, Were you able to check the troubleshooting steps provided on this thread? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
RM2
Novice
123 Views

Hi. My bios had been updated to the latest. Thanks!

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