Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CRobe28
Beginner
816 Views

NUC8i7BEH incompatible with Samsung 970 Pro M.2 NVMe 512GB and Windows 10 64bit?

Completed a recent build with the above components, after successfully installing the OS, Windows will freeze minutes after booting. Swapped out the Samsung for a Crucial and issue is resolved.

 

Is this a known issue and if so can I expect a fix for it in the near future? Customer would like to have the Samsung over the crucial and is considering changing to a different PC build because of this...

0 Kudos
7 Replies
AlHill
Super User
228 Views

But, what is broken - the nuc or the samsung?

 

What version of windows 10 are you running? 1809? Lower?

 

Doc

 

LeonWaksman
Super User
228 Views

  1. The Samsung drive is compatible with NUC and Windows 64 bit.
  2. Did you check the Samsung SSD with Samsung Magician? https://www.samsung.com/semiconductor/minisite/ssd/product/consumer/magician/ . Check firmware update.
  3. Install the Samsung NVMe Driver https://s3.ap-northeast-2.amazonaws.com/global.semi.static/SAMSUNG_SSD_970_Driver_190125/7FD357322A6...

 

Leon

 

SChau10
New Contributor II
228 Views

I have a NUC8i7BEH with a Samsung 970 PRO 512GB NVMe SSD installed running Windows 10 Pro 1809, and it's been running rock solid for many weeks. Storage driver in use is Microsoft inbox NVMe driver (stornvme.sys), not the Samsung NVMe driver.

 

This system was also recently upgraded successfully to Windows 10 1903.

 

Possible causes of system instability include:

  • Defective SSD
  • Dirty or compromised gold-plated contacts at M.2 2280 slot or SSD
  • Defective or unreliable DDR4 system memory SODIMMs
  • Dirty or compromised gold-plated contacts at SODIMM slots or SODIMM memory modules

 

Trial-Member
New Contributor III
228 Views

Ich have a NUC8i5BEH (which is the same, only another CPU) and an Samsung 970 EVO MZ-V7S1T0BW.

Works fine, would be suprised if a 970 Pro would not work.

 

Have you tested you SSD?

Try Samsung Magician Software to make sure your SSD is OK and FW is up to date.

n_scott_pearson
Super User Retired Employee
228 Views

@CRobe28​,

 

You've seen the responses from Al (Doc), Leon and others. For the NUCs, the Samsung 970 PRO and 970 EVO are the two most popular NVMe SSD choices for folks targeting performance solutions, so there is definitely no compatibility issue. There was one similar report recently. In this case, the SSD was found to be defective and was replaced.

 

Hope this helps,

...S

dclee012
Beginner
228 Views

I am having a similar issue and also suspect defective SSD (Samsung 970 Pro M.2 NVMe 512GB on 8i5BEK, Win10 64-bit). How were you able to determine it was defective? Samsung Magician is showing good/normal drive status.

n_scott_pearson
Super User Retired Employee
228 Views

Before anything else, when I see a SSD not being recognized, I always remove and reseat the SSD in the M.2 socket. It is possible to install them (you think) cleanly - and I an an expert and have done this many hundreds of times - and yet they do not make full and proper contact with the socket. Remove it and then reinstall it. Worth a try.

 

No, there is no systemic issue with these particular flash drives. A very significant number of NUC customers use these high-end Samsung 960/970 drives for their outstanding performance. I have only seen a few reports of issues with these SSDs - and getting the SSDs replaced has always resolved these issues. Yes, brand new drives from Samsung can arrive DOA. Never, ever think that, because something is brand new, it can't be the point of failure.

 

Hope this helps,

...S