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NUC8i7BEH won't boot after latest bios update

sandstromb
Beginner
‎09-08-2020 05:25 PM
571 Views

I had downloaded and updated the bios through the intel download manager.  When it asked to restart I had a few apps open so I canceled, shut them down then restarted.  After that, the unit will not boot.  At first, it was giving me a windows blue screen trying to correct the issue but was unsuccessful.  Talking with the Intel support guys they had me take out my CMOS for 5 minutes push the power button while it was disconnected and remove a ram drive and only have one in the secondary slot.  After that, it would come up with No bootable device detected.   I then did a bios recovery and still has the same error.   I've been trying to get ahold of support for several days to no avail.  If you have anything else I could try that would be fantastic.

 

Thanks

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Esteban_D_Intel
Moderator
‎09-09-2020 12:32 PM
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Hello sandstromb,

Thank you for posting on the Intel® communities.  


After checking the information that you provided, we noticed that you are currently getting support on this matter on a different support channel.

Please let me know what channel you prefer to further troubleshoot this behavior.


Esteban D.

Intel Technical Support Technician  


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sandstromb
Beginner
‎09-13-2020 07:32 AM
531 Views
In response to Esteban_D_Intel
Well I have contacted support several times. The latest they were suppose to send me an RMA for the unit. They then sent me a message for the SN and SA which I sent. On Wednesday 9/9/2020 still haven’t heard a word back or received an RMA. This has been a 2 week process so far to fix a failed update with no end in sight.
In response to Esteban_D_Intel
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Esteban_D_Intel
Moderator
‎09-14-2020 07:24 AM
511 Views

Hello sandstromb,

Thank you so much for your response.


I understand, I will provide this information to the agent that is providing support on your case.

We will continue with the assistance in that other case in order to get a resolution as soon as possible.


That being said, we will proceed with the close of this inquiry, If you need any additional information, please submit a new question as this thread will no l

onger being monitored.

 

Esteban D.  

Intel Technical Support Technician   

 


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