NUC8i7BEH2 USB Code 43

[Selyria]

Hello I have an Intel Nuc NUC8i7BEH2

For some time I have a USB problem I link times a picture

There is no USB device connected.

When I connect a USB device it is also recognized all ports tested.

Bios latest version

 

I have the Intel driver wizard on it and it says all drivers up to date

I hope you can help me

[AndrewG_Intel]

Hello @Selyria

Thank you for posting on the Intel® communities.

In order to understand better the issue/scenario, could you please elaborate more on the exact behavior?

For instance:

1. Is the error Code 43 displayed permanently in Device Manager? Or is it displayed only when you connect a USB device?
2. When you connect a USB device, does it work fine and is properly detected in Windows* (for instance, in Windows* Explorer)?
3. Do all the USB ports show the same behavior?
4. What type of USB devices have you tested/connected to the Intel® NUC?

Also, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Note: 

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.

[Selyria]

1. Error is permanently displayed in the device manager although no USB device is connected
2. USB devices work without errors after connecting
3. All USB ports work without problems the error is always only 1 time there
4. HDD hard drives with external power supply
   USB Hard Drives
   SSD with USB adapter

[LeonWaksman]

What's happen if you uninstall this device: right click on the line with the error and then click on Uninstall. Reboot your NUC.

Leon

[Selyria]

The error is gone for a short time and comes back after reboot

[LeonWaksman]

1. Try to reinstalling the  Realtek* High Definition Audio Driver.

2. Uninstall the Microsoft Remote Display Adapter.

Leon

[Selyria]

I have done the Microsoft Remote Display Adapter is back since I am remote desktop on the home server on the road.

The audio driver is reinstalled.

The problem is still there.

I have also had Windows repaired

[Selyria]

A reinstallation on Windows 11 has unfortunately also brought nothing same error

[AndrewG_Intel]

Hello @Selyria 

Thank you for your response and for the details and thank you also to @LeonWaksman for the support.

Could you please try installing the Intel® Chipset Device Software for your Intel® NUC, Version 10.1.18793.8276?

Also, please review the list of Drivers & Software available for your Intel® NUC in case it is missing any drivers: Latest Drivers & Software for Intel® NUC Kit NUC8i7BEH.

If the behavior persists, please provide us with the following details:

1- Since you have installed Windows* 11, please attach a new Intel® SSU report.

2- A screenshot showing the "Hardware Ids" information. Go to Device Manager, look for the device showing the error code 43 (with the yellow exclamation mark), double-click the device, select Properties, go to the Details tab and select Hardware IDs, and take a screenshot.

Best regards,

Andrew G.

Intel Customer Support Technician

[Selyria]

Chipset has been installed right after the new installation of Windows 11.

Drivers are all on it have checked it again.

  

  

[AndrewG_Intel]

Hello Selyria

Thank you for your response and for the screenshot and new report. Please allow us to review this further and we will be posting back in the thread as soon as more details are available.

Best regards,

Andrew G.

Intel Customer Support Technician

[Selyria]

of course I would still like to have help

[AndrewG_Intel · Accepted solution]

Hello Selyria

After reviewing this further and considering all the troubleshooting performed so far (including an OS reinstallation), this looks like it is a specific issue with this unit, maybe a faulty one.

Therefore, our recommendation is to reach out to Intel® Customer Support directly through phone or chat to review the warranty options for your Intel® NUC. Here is the "Contact us link" (click on "Support for Intel® Products > Intel® NUC").

Please make sure to select your country or region and to contact us within your local business Support hours. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel® Customer Support.

Best regards,

Andrew G.

Intel Customer Support Technician

[Selyria]

since the warranty has already expired, I will probably have to live with it until the end of the Intel Nuc's

I still thank you for the help

[AndrewG_Intel]

Hello Selyria

Thank you for your response. We'll send you an email with some details regarding the warranty in case it may help.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Selyria

Due to the thread has been marked as "Solved", we will proceed to close it now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician