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SGokh1
Beginner
916 Views

NUC8i7BEK WiFi problem

Hi,

 

I am not able to detect wifi on my newly purchased NUC8i7BEK . I have tried following things:

  1. According to Intel Driver and Support assistant, all of my drivers are up to date. Incl wifi and bluetooth.
  2. I tried un-installing and reinstalling wifi device. ( I can see intel Wireless AC 9560 160 MHz Device in Network adapters, but in device status it says: "This device cannot start (code 10)
  3. Tried iwconfig on a live linux os (Mint), found no devices. Tried installing drivers on the live os, did not work.
  4. No wifi device is detected in network configurations.

 

Is there any chance that the wifi hardware has some defect?

0 Kudos
8 Replies
n_scott_pearson
Super User Retired Employee
210 Views

Try the following:

 

  1. Download the latest Bluetooth driver package from the Intel site (here: https://downloadcenter.intel.com/download/28685/Intel-Wireless-Bluetooth-for-Windows-10).
  2. Download the latest Wireless driver package from the Intel site (here: https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters).
  3. Disconnect Internet. Unplug Ethernet cable and/or disable wireless (if you can, best done by powering off router).
  4. From the Apps and Features applet, uninstall both the Bluetooth and Wireless driver packages.
  5. Reboot (keep Internet disconnected).
  6. Install the Bluetooth driver package you downloaded earlier. Always do Bluetooth first.
  7. Install the Wireless driver package you downloaded earlier.
  8. Reboot.
  9. Reconnect Internet.
  10. Test.

 

Hope this helps,

...S

SGokh1
Beginner
210 Views

Hi Scott,

 

Thank you for the guide. I followed your instructions. When installing the wifi package, I can only see wifi icon animation for a second but nothing else (No installation dialogue box etc). The wifi is still undetected. I tried to perform a manual update of the driver (from a list of drivers), which also fails.

 

Best regards,

Shreyas

 

LeonWaksman
Super User
210 Views

Hi @SGokh1​ 

  1. Before installing the Bluetooth and Wireless drivers, you should install:
  2. The Chipset Driver: https://downloadcenter.intel.com/download/27998/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC8...
  3. And the Management Engine Consumer Driver https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-...
  4. After the Chipset Management Engine Drivers are installed, reboot your NUC and reinstall the Bluetooth and Wireless drivers.

Leon

 

n_scott_pearson
Super User Retired Employee
210 Views

Also, make sure that Wireless is not disabled in the BIOS. Usually, restoring the BIOS configuration to defaults will ensure that Wireless is enabled.

...S

SGokh1
Beginner
210 Views

Hi Leon and Scott.

 

I followed the installation for the chipset and management drivers, however, it still does not work. Wireless is also enabled from the bios.

 

Thank you and Best regards,

Shreyas

LeonWaksman
Super User
210 Views

After installation of Chipset and Management drivers, did you uninstalled the installed driver and reinstall it again?

 

Leon

 

SGokh1
Beginner
210 Views

Hi Leon,

 

Yes, I followed the steps mentioned in the first reply to reinstall the bluetooth and wifi drivers.

 

Best regards,

Shreyas

Leonardo_C_Intel
Moderator
210 Views

Hello SGokh1 Thank you for posting in the Intel Community. We recommend having the Intel® NUC Kit NUC8i7BEK with the BIOS and driver up to date as advice on the following link https://ark.intel.com/content/www/us/en/ark/products/192580/intel-nuc-kit-nuc8i7bek.html. Once you have all the drivers up to date you can try a reinstalling the wireless driver on the system, if the behavior still persists we recommend contacting your Intel® local support for warranty options (https://www.intel.com/content/www/us/en/support/contact-support.html). Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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