NUC8i7BEK connected to Sony XBR55X950G TV HDMI. Installed Windows then black screen of death. Won't boot to windows.

[JOlas1]

Can get into windows recovery using F8 then try to reinstall windows. Sometimes it works but then black screen again.

[JOlas1]

There is an updated video driver and HDMI firmware patch on NUC drivers site. HDMI installer fails, installing new video driver crashes

[Wanner_G_Intel]

Hello JOlas1,

Thank you for submitting your question on this Intel® Community.

To better assist you, we would like to have more information about your system configuration.

1. What is the Windows* version you are trying to run on this Intel® NUC Kit NUC8i7BEK?

2. Based on your second post, it seems that you are already in Windows*. Could you please confirm this information?

3. If you are already in Windows*, please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

• Intel® SSU Download link
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
• Click on the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click on "Next", then "Save".

4. Does this problem occur if you connect the unit to another monitor/TV?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello JOlas1,

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello JOlas1,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel