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MLevi
Valued Contributor I
547 Views

NUC8i7H*K - AMD Removal Tool - when encountering driver update issues

I hit a snag tonight while updating to the latest Radeon driver here, and the driver would not complete the installation citing issues with the Windows image (Test running DISM ) or corrupt Visual C++ Redistribution Libraries (download fresh from here first, then remove all using Programs and Features Removal Control Panel utility, then install fresh).

 

I did that and had the same problem come up. The next recommendation was to download the AMD Removal tool from here, and run. It requires two reboots:

 

  • The first into safe mode
  • After the drives, files and registry entries have been removed a reboot into standard Windows (7, 8.1, 10, x86|x64).

 

Wiped all traces of the previous Radeon installation, very cool!

 

When I ran the Radeon driver installation file again (see link above), it worked, no hassles.

 

Passing on the experience.

 

According to AMD, the utility supports Windows 7, 8.1, 10 32/64.

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3 Replies
AlHill
Super User
104 Views

Tell us what version of windows you are running.

 

Doc

 

MLevi
Valued Contributor I
104 Views

That would be Windows 10 x64

Wanner_G_Intel
Moderator
104 Views

Hello MLevi, Thank you for sharing your experience with this driver update issue. Hopefully, other community members will find this information helpful when encountering a similar problem. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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