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GBrem1
Beginner
379 Views

NUC8i7HNK Standby questions

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My NUC doesn't seem to be entering sleep mode correctly. When I choose Start - Power - Sleep, it looks like its entering hibernation rather than standby. All the LED's go off and when I press the power button again it looks like it powers up (BIOS Post screen etc). All my applications are still running, so I know it didn't power down.

 

Any ides on how to fix this?

 

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1 Solution
n_scott_pearson
Super User Retired Employee
118 Views

For starters, make sure you have the latest BIOS installed. Then, set the BIOS Configuration to defaults and test again.

...S

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13 Replies
n_scott_pearson
Super User Retired Employee
119 Views

For starters, make sure you have the latest BIOS installed. Then, set the BIOS Configuration to defaults and test again.

...S

View solution in original post

GBrem1
Beginner
118 Views

Perfect that fixed it.

 

The only issue I have now is that sometimes when coming back from sleep it seems to start,everything turns on PC< screens etc but the screens stay black and I have to hold the power button down to power it off.

 

Anybody got any ideas on that one?

 

n_scott_pearson
Super User Retired Employee
118 Views

No, this is a different issue. It is the monitor​ that is not waking up. This can be caused by poor quality cable, but I am thinking bug in Intel HD Graphics driver. Install a newer one. I suggest you get version 26.20.100.7463.

...S

n_scott_pearson
Super User Retired Employee
118 Views

Get latest driver from AMD site as well.​ I suggest version 19.12.2.

...S

GBrem1
Beginner
118 Views

OK thanks, the monitor wakes up but stays black.

 

Is the correct driver from Intel this one? https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers?product=130411

 

When I try and install that it complains that I already have a newer version installed (26.20.100.7529) , but that's the Intel HD 630 driver the Vega M driver is 25.20.15006.9

 

I can't find any drivers on the AMD site, can you send me a link?

n_scott_pearson
Super User Retired Employee
118 Views

Sorry, I was at a hockey game earlier and answering using my cell phone where screen real estate is limited. I just checked again; the version number I had for the Intel driver package was definitely wrong. You want version 26.20.100.7529, so you are there already.

 

The AMD driver package that you want is indeed 19.12.2. Understand that this is the package version number, not the driver version number (never go by the driver version number). I have been running the previous version (19.12.1) for a while now without issue. Here is a link to the download page: https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-6....

 

...S

LeonWaksman
Super User
118 Views

I've installed on my NUC8i7HVK the Adrenalin driver version 19.12.2 and founded that it doesn't work well. For example the desktop can't be recorded. I suggest that in meantime you should upgrade to version 19.12.1 (which works good) https://drivers.amd.com/drivers/beta/Win10-Radeon-Software-Adrenalin-2019-Edition-19.12.1-Dec2.exe and late the AMD correct the problems in version 19.12.2

 

Leon

 

GBrem1
Beginner
118 Views

Sorry one more question. Almost everything seems to be working now. The only small issue is that after it goes to standby for a long period of time (overnight) it seems to go into a deeper sleep, the LED go completely off, it won't make via USB and you have to press the power button to wake it. You then see the bios splash screen before the windows logon page. Once you logon everything is there its just that it was more deeply asleep.

 

Is there a way to stop that deeper sleep mode?

 

n_scott_pearson
Super User Retired Employee
118 Views

It sounds like you have Deep S4/S5 enabled ​in the BIOS Settings. Turn this off.

...S

GBrem1
Beginner
118 Views

Just rebooted and checked, nope Deep S4/S5 isn't enabled, any other ideas?

GBrem1
Beginner
118 Views

Here are the BIOS Power Settings

BIOS.BMP

n_scott_pearson
Super User Retired Employee
118 Views

In support of laptop designs, systems will only sit in the Sleep (S3) state for a specific period of time. After that, the system will transition to the Hibernate/Suspend (S4) state. Because you have USB S4/S5 Power disabled, only the power button will be available to wake the system while in this state. You can do one of two things,

 

  1. You can enable USB S4/S5 power. I personally do not like this as it can result in the system being awoken from the S5 state too easily, which I consider undesirable.
  2. You can disable Hibernation. This is done in the Windows Advanced Power Settings. Navigate to Settings / System / Power & Sleep / Additional Power Settings / Change Plan Settings (for your chosen/default Power Plan) / Change Advanced Power Settings / Sleep and change the setting for Hibernate After to Never. With this change, it will remain in the Speed (S3) state.

 

Hope this helps,

...S

GBrem1
Beginner
118 Views

Perfect, that has it going the way I like.

 

Thanks for all your help.

 

Glen

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