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12953 Discussions

NUC8i7HVK - 4K Streaming? (YouTube/NetFlix)


Folks, I’m a new owner of a NUC8i7HVK which I’ve set this evening with 32GB of Crucial RAM, a 500GB Samsung EVO SSD and a 1 TB Samsung EVO SSD along with Windows 10 Pro.


I’ve got two screens a 4K LG 32” screen and an older 1080P Dell 24” screen, generally both seem to play nicely and the Hades Canyon works well with both.


I’ve installed all Windows Updates and all the drivers from the Intel Download Center however I’m unable to stream 4K content at all from either Netflix or YouTube on my 4K screen - its as if the browser/website isn’t “seeing” that there is a 4K screen attached as its not even giving me the option.


I’m not sure what I’m doing wrong, should I be using a particular type of connection between the Hades Canyon and the 4K screen? (It supports USB-C Thunderbolt, HDMI, DisplayPort).


I’ve also installed the HVEC support from the Windows Store as I’ve seen this mentioned on a few threads.


Any assistance would be gratefully received!

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2 Replies
Hello CMitc8, Thank you for posting on the Intel ® communities. First, I would like you to have a look in the link below: That article contains tips to play 4K content, please make sure to check through them to see if any suggestions help. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
Super User

In case that you are USB-C Thunderbolt connection. I suggest that you should update the Thunderbolt Firmware