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CMcNe1
Beginner
1,243 Views

NUC8i7HVK 4k 60fps HDR video playback issue

So i just purchased this unit, all setup with current updates and drivers ​, running windows 10 1809 , when trying to watch youtube videos at 4k 60fps/30fps HDR the video stutters/lags , with the stats info showing massive amounts of dropped frames, but choosing 2k 60fps With HDR or 4k 60fps No HDR theres no issue at all with stutter/lag/dropped frames, tv does support 4k 60hz HDR , Hdmi cable is rated 27Gbps so bandwith isnt an issue either , any possible help would be great as i only purchased this unit with the intention of the best graphics situation possible(4K60fpsHDR)

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6 Replies
Leonardo_C_Intel
Moderator
259 Views

Hello CMcNe1 Thank you for posting in the Intel Community. Allow me to look into the behavior that you are facing in the meantime please provide me with all the information requested on the following link: https://forums.intel.com/s/feed/0D50P0000490AGdSAM?language=en_US. Also, share with us some of the videos that you have used during the testing. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
CMcNe1
Beginner
259 Views

Description-

Video only suffers issue with 4k HDR with any FPS including 24/30/60. Issue happens constantly.

4k 30/60fps works fine

2k 30/60fps with HDR works fine

1k 30/60fps with HDR works fine

 

Included photos of LG TV Youtube App and Google Chrome Youtube on Computer, as well as the reports.

 

Videos used- *Top photo LG TV * Bottom photo Computer *

 

4k/2k/1k 30fps with HDR

https://youtu.be/3mqdHG4B86k

4k-30-hdr.jpg

4k_hdr_30.jpg

4k/2k/1k 60fps No HDR

https://youtu.be/R3AKlscrjmQ

4k-60.jpg

4k_60.jpg

4k/2k/1k 30fps No HDR

https://youtu.be/8xzJjqpa-RQ

4k-30.jpg

4k_30.jpg

4k/2k/1k 60fps with HDR 

https://youtu.be/9uyyOHIidMA

4k-60-hdr.jpg

4k_hdr_60.jpg

 

Steps to reproduce-

Launch google chrome

Goto youtube.com

Start video

Select video resolution

 

System-

Windows 10 1809 , WCG/HDR enabled

Intel Nuc 8i7HVK

Samsung Evo 1TB HD

Kingston hyper x impact ddr4 8gb x 2 

 

Screen-

LG SUHD Tv -55SJ8000- HDR enabled

 

Computer is connected with a 27gbps Monster Platinum HDMI cord

 

CMcNe1
Beginner
259 Views

posted a file.
Leonardo_C_Intel
Moderator
259 Views

Hello CMcNe1 Thank you for the information. Have you installed the latest Windows® 10 1809 Updates (go to Windows settings, updates and security to scan the system) and the latest Graphics drivers (HD + AMD) installed from Intel (https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK), uninstall both drivers and then install the Intel first, then AMD and test the system. You can also test the generic Intel® Graphics Driver for Windows® 10 Version: DCH 25.20.100.6519 (https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=98909) for testing proposes. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
259 Views

Hello CMcNe1 I was checking your case and would like to know if you have been able to complete the driver installation and Windows updates? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
259 Views

Hello CMcNe1 I haven’t heard back from you, I am going to close this request If you have more questions please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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