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11308 Discussions

NUC8i7HVK AMD driver 20.4.2 WHQL not compatible anymore

MKune1
Beginner
926 Views

Hi, related to your instructions on https://downloadcenter.intel.com/en/download/28600/ you advise to go to AMD page and go for the latest WHQL driver: https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-6...

 

When I start the installation of 20.4.2 I get an error 182, just saying, that an AMD product is found on my machine, but the software is incompatible with it: https://www.amd.com/en/support/kb/faq/gpu-kb182

 

So with 20.4.2 your tutorial is not working anymore. Version win10-radeon-software-adrenalin-2020-edition-20.2.2-mar5 installed fine.

 

Can you please clarify with AMD why they already droped the support? The NUC is far away from being old...

0 Kudos
7 Replies
AlHill
Super User
756 Views

This has been reported. Also, I am able to install and run 20.4.1, but not 20.4.2.

 

Doc

 

oliabram
New Contributor I
756 Views

Me too...

 

oliabram
New Contributor I
756 Views

Find 20.4.1. It works but not the newest

Ronny_G_Intel
Moderator
756 Views

Hi everyone,

 

We apologize for the inconvenience, we are currently working with the driver's manufacturer to address this issue.

 

Regards,

Ronny G

MKune1
Beginner
756 Views

Thank you for taking care and I hope to be able install the next WHQL driver.

Meanwhile, I have installed 20.4.1.

daleet
Beginner
605 Views

I'm absolutely  shocked by the ignorant behaviour of AMD and Intel. I don't care what problems you have with each other. We purchased a gaming machine from you and both companies made profit of us. Currently some games already don't work, because you refuse to deliver drivers. 

You let people wait for months for a cheesy update to 20.4.2, but currently the driver should already be 20.9.1. 

You took our money, it's time you get your work done. 

Ronny_G_Intel
Moderator
504 Views

Hi everyone,

I totally understand your frustration regarding the lack of updated Graphics drivers for Hades Canyon and I apologize for that, we are still working on this matter and unfortunately, I don't know when or how we are going to make this happen but as soon as I get more details I will be posting a quick announcement under our NUC community landing page.

 

Regards,

Ronny G

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