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Beginner
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NUC8i7HVK Fan Rattle

I purchased a brand new NUC8i7HVK today and while installing the OS I noticed there is a fan noise a certain RPMs that sounds like a rattle or bad bearing. What steps do I need to take to get this fixed? Very disappointing to have an issue out of such an expensive computer.

 

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Employee
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Hello CAdam19, Thank you for posting on the Intel® Communities. Please, try the following: 1- Inspect the fan to check if something is obstructing the fan. 2- Try to clean the radiators with compressed air. 3- Undo any hardware or BIOS changes. 4- Inspect for signals of physical damage Also, let us know the following information:RAM part number and BIOS version installed. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
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The unit does not have any thing visible that I can tell obstructing the fan and the radiators are clean (the unit has only been one for a few hours, its brand new!). The noise itself is present when the fan speed is around 2000-2100 RPM and sounds like a bad bearing or fan blade rubbing, but I do not hear it at other speeds.

 

BIOS HNKBLi70.86A.0053.2018.1217.1739, INTEL - 35

RAM Bank 0 Part Number CT8G4SFS824A.C8FDD1

RAM Bank 2 Part Number CT8G4SFS824A.C8FDD1

 

 

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Super User
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This cli​p may help you to understand how to reach the blowers https://m.youtube.com/watch?v=-fiePyi6Xu0

You may also unplug each blower separatelly.

Leon​

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Beginner
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I dont want the void the warranty, the NUC literally has about 5 hours runtime on it.

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Beginner
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AmyC, it appears to be the FAN 1 which is the right-most fan on the unit if looking from the top of the unit with the front ports facing your body.

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