To be fair, this is a very special problem and request and don't expect a solution by "basic treoubleshooting".
I am hoping to find someone with similiar experience, maybe a solution or confirmation that this is broken by design.
I purchased the system just for one main purpose: as powerful Media center for videoplayback. And hilarious here, it fails.
To the issue:
Things I already tried:
This is not a specific software issue:
Why I think this a NUC8i7HVK NUC issue:
So... I have no idea where it might come from. Maybe an AMD issue? (I don't have that much AMD experience) Maybe this special CPU-GPU combination?
The system itself is very powerful, fast and games runs very smooth. It's only this nasty frame drops with the videos, but it's very important it's just impossible to enjoy Netflix.
I have attached you SSU file, but expect full of unsupported drivers, but as I said, it's independed from drivers.
I appreciate any hint to a working solution.
I have called the Support Hotline for germany 069 9509 6099 and provided the Casenumber.
All he said is, the Case is assigned to someone, so he can't help and he will inform the Caseowner (you) that I called in.
Thats all "Help" I got. What is the next step?
I apologize for that, I expressively requested on the internal case documentation to have your call routed to the management escalation team, we failed to do that.
I am sending you an email, please provide me with your phone number (if you are okay with this) and I will request the management escalation team to call you back.