Whenever I try to run the LED Manager in Windows 10 Home, I get an error: "Error getting the status of the LEDs." I have version 22.214.171.12474 of LED Manager, I've run the Intel Support Assistant and everything is up to date, including the BIOS (default settings except for RAID configuration).
The latest version on LED Manager is ver 1.2.2 : https://downloadcenter.intel.com/download/27641/NUCs-LED-Manager-for-Intel-NUC?product=126143 . So, better update this application. Before using it, ensure that in the bios setting, Software LED Control Enabled field is checked.
Just installed version 1.2.3, and now I get the "Error getting status ...." message on startup. Uninstalled, re-installed 1.1.1 and it works fine. NUC 'HADES Canyon' running Windows 11.
I just installed 1.2.3 on my Win11-based HV NUC. I am not seeing this issue. Are you running the latest BIOS? If you uninstall, reboot and then install 1.2.3 again, does the problem repeat?
Speccy says the follwing
Brand Intel Corp.
AFAK this is the latest BIOS
The computer/motherboard is
HADES Canyon NUC with AMD RX Vega G graphics
Manufacturer Intel Corporation
Model NUC8i7HVB (U3E1)
Chipset Vendor Intel
Chipset Model Kaby Lake
Chipset Revision 05
Southbridge Vendor Intel
Southbridge Model HM175
Southbridge Revision 31
and YES, I did uninstall, reboot, and install again. Still fails.
Ok, let's see what is different from a software standpoint. Please download and run the Intel System Support Utility for Windows. Select *all* data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.
Here's what I am seeing in the report (comparing to my HV):
- Your system is booting in Legacy mode, not UEFI. I thought UEFI was required for NVMe support.
- Your Intel HD Graphics driver is same version as mine, but yours is showing support for DX 11.x whereas mine is 12???
- You do not seem to have the Chipset Device Software package installed (chipset id is not available).
Does any of this have to do with the problem being encountered? I am not sure. Intel Customer Support will need to look closer at this...
I’ll have another look at BIOS settings. Can’t imagine why it’s been set to Legacy. I’ll get back to you tomorrow. This system doesn’t actually use the Intel Graphics, the AMD Radeon Vega M is the only adapter used in a HADES Canyon. The Intel graphics just happens to be on the CPU chip.
Checked the BIOS, it is set to UEFI (and I have several NVME devices all working correctly). Don't know why the SSU says otherwise. DSA says I have the latest drivers for Intel Graphics 630, AMD RX Vega is running DX12 as expected. Since I don't knowingly use the Intel Graphics for anything, I'm guessing the dx11 anomaly doesn't cause any impact, even though it's weird
While it is true that the dGFX engine owns all of the outputs, the iGFX engine is still used to support transcoding, etc. I agree not a concern, but I found it strange that we could have the same driver version installed and it said DX12 for me and DX11.x for you.