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Jim3000
Beginner
‎12-10-2018 11:16 AM
5,521 Views

NUC8i7HVK/NUC8i7HNK cannot install AMD VEGA driver on Windows server 2016

According to the Intel official website, I download this driver and it cannot install on Windows Server 2016. I saw that there is only NTamd64.10.0.1 in inf file. When I tried to install, it display error code 182. If I change inf file, disable driver sign and manual install it, OpenCL cannot work correctly and some apps crash such as Geekbench. How can I do if I want to install Windows Server 2016 on NUC8i7 series?

​

I have "clean install" windows server 2016 and install driver. AMD driver cannot install.

​

Test two image iso files as following:

en_windows_server_2016_x64_dvd_9327751.iso

en_windows_server_2016_updated_feb_2018_x64_dvd_11636692.iso

​

Tried Driver:

https://downloadcenter.intel.com/zh-tw/download/28205/-windows-10-64-Intel-HD-Graphics-Intel-NUC-NUC...

https://downloadcenter.intel.com/zh-tw/download/28194/Radeon-RX-M-Windows-10-64-Intel-NUC-NUC8i7HNK-...

https://downloadcenter.intel.com/zh-tw/download/28071/Radeon-RX-Vega-M-Windows-Server-2016-Intel-NUC...

https://downloadcenter.intel.com/zh-tw/download/28081/-Windows-Server-2016-Intel-NUC-NUC8i7HNK-NUC8i...

https://drivers.amd.com/drivers/win10-64bit-radeon-software-adrenalin-edition-18.9.3-oct5.exe

​

Duplicate issue step:

​

  1. Install Windows Server 2016
  2. Install Intel Graphic Driver
  3. Install AMD VEGA Driver and get failed code

​

  1. Install Windows Server 2016
  2. Install AMD VEGA Driver and get failed code

​

  1. Install Windows Server 2016
  2. Modify inf file and reboot to disable Driver Signature
  3. Install Intel Graphic Driver
  4. Manual Install AMD VEGA Driver
  5. Cannot open Geekbench

​

​

​

By the way, I cannot find my previous post. I can only search in google:

https://webcache.googleusercontent.com/search?q=cache:wBKkCvPFSjQJ:https://communities.intel.com/thr...

 

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Chris78
Novice
‎12-10-2018 12:22 PM
619 Views

Same error 182 here with Windows Server 2016 and Windows Server 2019 (although 2019 is not in the list of supported OS). Same error 182 when Windows Server 2016 (or 2019) is installed as a VM with GPU passthrough on ESXi 6.5U2 (I know, ESXi is also not on the list of supported OS on this NUC). Tested on NUC8I7HVK.

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Chris78
Novice
‎12-12-2018 10:10 AM
619 Views

Hi Intel,

 

Any progress yet? Could the error be reproduced? Are you working on it? Anything to let us know that our message was read?

 

Shouldn't be too hard for you to reproduce with Windows Server 2016 with below steps:

 

  1. Install Windows Server 2016
  2. Install Intel Chipset drivers (https://downloadcenter.intel.com/download/28090/Intel-Chipset-Device-Software-for-Windows-Server-201...)
  3. Install Intel ME drivers (https://downloadcenter.intel.com/download/28088/Intel-Management-Engine-Consumer-Driver-for-Windows-...)
  4. Install Intel HD Graphics 630 drivers (https://downloadcenter.intel.com/download/28081/Intel-HD-Graphics-Driver-for-Windows-Server-2016-for...)
  5. After that I tried to install the following AMD Radeon RX Vega M drivers (both Windows 10 and Windows Server 2016 (so it says) drivers):

 

 

All resulted in a Error 182. So why can't we install the Windows Server 2016 drivers on our NUC? I have investigated compatibility of the NUC with Windows Server 2016 before purchase and through your driver list it should but it isn't.

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Alberto_R_Intel
Moderator
‎12-12-2018 03:56 PM
619 Views

Hello all: Thank you for posting in the Intel® Communities Support.

 

We were able to replicate the same issue, even when trying different drivers including the one from AMD*, and we are currently investigating this under your original thread: NUC8i7HVK/NUC8i7HNK cannot install AMD VEGA driver on Windows server 2016:

https://forums.intel.com/s/question/0D50P000049D056SAC/nuc8i7hvknuc8i7hnk-cannot-install-amd-vega-dr...

 

Please let us know if you both can access the thread provided above, since the updates for this scenario will be shared on that thread.

 

Regards.

Alberto R.

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Chris78
Novice
‎12-12-2018 04:07 PM
619 Views

Unfortunately I'm unable to access the original thread. It gives me Error ID: 301361874-28623 (258683209). Seems the thread is moved or deleted (see attachment)

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Chris78
Novice
‎12-14-2018 12:25 PM
619 Views

The second link (https://forums.intel.com/s/question/0D50P000049D056SAC/nuc8i7hvknuc8i7hnk-cannot-install-amd-vega-dr...) is still not working for me. If I understand Alberto R correctly, the answers will be posted in that last thread, which I can't access. I can't even find it on the forum 😢

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Alberto_R_Intel
Moderator
‎12-14-2018 03:13 PM
619 Views

Chris78, In that case, as soon as I get any updates on this subject I will post all the details in this thread for you to be able to see them. 晨羅1, Ronny_Intel, posted in the original thread: "I was able to duplicate the same issue and we are currently investigating. I tried a few different drivers including the one distributed by AMD and I had the same issue. I am investigating and will get back to you soon, in the meantime, can you please provide me with the Windows* Server version that you have." Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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Jim3000
Beginner
‎12-18-2018 11:13 AM
619 Views

@Chris78​ :

 

Hi,

 

Here is an update;

 

Driver version 18.7.1. has been removed from Intel Download Center, a newer version was added 23.20.792.2048. This driver was tested to properly install on Hades Canyon.

 

Please give it try, here is the direct link: 

https://downloadcenter.intel.com/download/28427/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-Server-...

 

 

Regards,

Ronny G

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Jim3000
Beginner
‎12-18-2018 02:19 PM
619 Views

I test for this driver four times and get three times fail. It's not very stable...

 

I reply for Ronny as following:

 

Thanks for your help. But I also get problem. I install four times and three times fail. (fail rate : 75%)

Sometimes will get black screen (I wait 10 mins) but shows mouse. Sometimes will install imcoplete.

If I get black screen and restart by press power button long seconds and boot into OS, it will get wrong as following:

 

Untitled.png​

By the way I also see that this is old driver version that 18Q1 for GUI and 17.7.1 for driver inf. Why do not using newer driver?

 

Thanks.

 

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Chris78
Novice
‎12-18-2018 02:33 PM
619 Views

​Seems that driver version is one of the oldest and identical to the one I tested 6 days ago (although it now says WIndows Server 2016 in the link).

 

I'm not at home at this moment so can't test it right now but with a fail rate of 75% on installation and a black screen after a succesful installation, I'm not really hopeful.

 

Maybe Intel can provide us the installation procedure how they got the driver to install succesful? Which version of Server 2016? Which drivers are installed before the VEGA driver?

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Wanner_G_Intel
Moderator
‎12-26-2018 04:31 PM
619 Views

Hello all, I am writing to let you know that we are looking into this issue and will post as soon as we have an update. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Ronny_G_Intel
Moderator
‎12-27-2018 04:33 PM
619 Views

Hello, I had some issues as well during the installation of the driver: https://downloadcenter.intel.com/download/28427/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-Server-... and so I ended up reinstalling a fresh copy of the operating system and following this installation order: 1. Chipset Driver 2. Intel Graphics Driver and 3. AMD Vega Driver. When I did this I had no issues. I understand that reinstalling the Operating System may be a hassle but it is highly recommended. Thanks, Ronny G
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Chris78
Novice
‎01-07-2019 01:49 AM
619 Views

Hi Ronny G,

 

I always test this with a fresh install of Windows Server 2016. My post from a month ago also described the same installation procedure you did with the same driver version (I still believe the linked driver is the same as I linked a month ago). Anyway, I couldn't get it to install properly on Windows Server 2016 (en_windows_server_2016_x64_dvd_9718492.iso used this time) or Windows Server 2019 (SW_DVD9_Win_Server_STD_CORE_2019_64Bit_English_DC_STD_MLF_X21-96581.iso)

 

Any update on your side?

 

Chris

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Alberto_R_Intel
Moderator
‎01-09-2019 01:02 AM
619 Views

Chris78, Thank you very much for letting us know those results. 晨羅1, Ronny G posted an update previously: "I had some issues as well during the installation of the driver: https://downloadcenter.intel.com/download/28427/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-Server-... So I ended up reinstalling a fresh copy of the operating system and following this installation order: 1. Chipset Driver 2. Intel Graphics Driver and 3. AMD Vega Driver. When I did this I had no issues. I understand that reinstalling the Operating System may be a hassle but it is highly recommended" Did you try the steps above already? Please let us know the results. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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Chris78
Novice
‎01-10-2019 03:36 PM
619 Views

Hi Alberto R,

 

I did a fresh reinstall of Windows Server 2016 (en_windows_server_2016_x64_dvd_9718492.iso) on 2 Samsung 970 PRO 512GB SSDs in RAID 0 configuration. I installed the chipset and iGPU drivers successfully. Installation of the AMD Radeon Vega M driver was successful (yeah!)....

 

..... until reboot....

 

Windows Server 2016 hung on the turning wheel screen during boot. Mouse was visible but it didn't finish the boot. Turned of the NUC by unplugging the cord. Second boot was successful but after opening the AMD Radeon Settings, I encountered the same OpenGL error as posted 23 days ago by 晨羅1:

 

Failed to create OpenGL format by... etc. etc.

 

So the test was not successful.. unfortunately. I hope investigation is still going on?

 

Regards,

 

Chris78

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Jim3000
Beginner
‎01-10-2019 04:10 PM
619 Views

Yes, Intel didn't fix this problem. I reinstall over 10 times and sometimes get the same issue as you. If you try to open amd settings it will shows what I post screenshot before 23 days. And others are hang and black screen in installation.

Also this driver cannot output with Thunderbolt 3 which my monitor is PA32UC. I was disappointed with this.

​

By the way, you can download Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-18.12.2-Dec12 and tried my steps as following:

​

  1. delete C0337011.inf
  2. modify U0337011.inf that add "%AMD694E.1%" = ati2mtag_VegaM, PCI\VEN_1002&DEV_694E&SUBSYS_20738086&REV_C0 after [ATI.Mfg.NTamd64.10.0]modify.png
  3. Advanced Reboot and disable driver sign
  4. Manual on Device Manager and choose U0337011.inf => Vega M GL driver
  5. Install Packages\Apps\VC17RTx64\vcredist_x64\VC_redist.x64.exe
  6. Install Packages\Apps\VulkanRT64\VulkanRT\VulkanRT.exe
  7. Install Packages\Drivers\Display\WT6A_INF\B336523\ccc2_install.exe
  8. Reboot and check your OpenGL, OpenCL status.

 

2016.png

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Alberto_R_Intel
Moderator
‎01-10-2019 05:27 PM
619 Views

Chris78 and 晨羅1, Thank you very much for providing those results. We will continue with our research on this subject, as soon as I get any updates I will post all the information in this thread. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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Chris78
Novice
‎01-10-2019 05:50 PM
619 Views

Windows Server 2016 with AMD Radeon RX VEGA M.PNG 

I did it slightly different with Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-18.12.3-Dec19 as I couldn't get it to work your way (manual install still failed with unsupported OS error)

 

  • delete C0337011.inf
  • modify U0337011.inf:
    • Under [Manufacturer] remove NTamd64.10.0...16299
    • Directly below rename [ATI.Mfg.NTamd64.10.0...16299] to [ATI.Mfg.NTamd64.10.0]
    • Almost on the bottom of the file remove the empty section [ATI.Mfg.NTamd64.10.0]U0337288.png
  • Advanced Reboot (SHIFT + click Restart) - Troubleshooting - Disable Driver Signing
  • Manual Pick Driver on Device Manager and choose U0337011.inf => Vega M GH driver
  • Install Packages\Apps\VC17RTx64\vcredist_x64\VC_redist.x64.exe
  • Install Packages\Apps\VulkanRT64\VulkanRT\VulkanRT.exe
  • Install Packages\Drivers\Display\WT6A_INF\B337205\ccc2_install.exe

 

AMD Radeon Settings are working now, so does OpenCL and OpenGL

 

Going to try it under Windows Server 2019 and then Windows Server 2019 VM on ESXI 6.5

 

Regards,

 

Christian

 

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Jim3000
Beginner
‎01-11-2019 12:27 AM
619 Views

Sorry, I forgot VEGA M GH device id. You need to modify hardware id "694c". But it seems you successful installed.

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Alberto_R_Intel
Moderator
‎01-11-2019 12:59 AM
311 Views

Chris78, Thank you very much for sharing those steps. Once you get the chance, please provide the results. 晨羅1, Please let us know if the steps provided by Chris78 were helpful in trying to resolve this matter. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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