Intel® NUCs
Support for Intel® NUC products
12110 Discussions

NUC8i7HVK Not Booting with USB sound card attached

JGold6
Beginner
1,374 Views

Hi

Just got my New Hades canyon set up having issues booting when with of my 2 external sound devices are connected either to a USB hub or directly to the NUC

I have a anker USB 3 hub in the back and it will boot fine with external drives, UPS data and printer

but as soon as i connect either my ASUS xonar USB sound card / amp or my steelseries headphone device it it wont boot

takes me to the error of cant find boot device ? press y to go settings or n to try again

so if i go to bios by pressing y then i can see the UEFI boot drive and nothing else

i have tried the option to disable external USB boot devices and it makes no difference

really strange as soon as i remove the sound devices its fine?

any ideas please ..... and thanks in advance.

0 Kudos
1 Reply
MLevi
Valued Contributor I
150 Views

Hi Spiralz,

Congratulations on your purchase. I have one too and enjoy booting up every day!

Testing

I assume that you've tried these in isolation: ASUS sound card and your SteelSeries headphone device?

What OS are you running?

If you are using Windows OS, please run the Intel® SSU tool and attach the output txt file to this thread.

You can get the tool here: https://downloadcenter.intel.com/download/25293/ https://downloadcenter.intel.com/download/25293/

Mike

Reply