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NUC8i7HVK: Unable to update Intel® Management Engine Consumer Driver for Windows® 10 64-bit for Int

dxtyh
Beginner
369 Views

Hello. I keep getting the notification to update this driver, but whenever I try to do so from the Driver & support website, it shows fatal error during installation.

I tried uninstalling the Intel Management Engine Components from the Apps window but I get the same fatal error too. Please help! 

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3 Replies
Sebastian_M_Intel
Moderator
349 Views

Hello dxtyh, 


Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
  • Use the paperclip icon to attach the report to the thread. Please note that only one file can be attached at a time. 

 

2. Under Device Manager System Devices Intel® Management Engine Interface. Do you see any yellow bang? If yes, please provide the error code in a screenshot if possible.

3. What is the exact error code that you get while trying to install the driver with the Intel® Driver & Support Assistant (Intel® DSA)? Please provide a screenshot if possible. 

4. What is the driver version update offered by the Intel® DSA? Please provide a screenshot if possible. 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  


AndrewG_Intel
Moderator
333 Views

Hello dxtyh, 


We are checking this thread and we would like to know if you need further assistance. If yes, please kindly provide the information previously requested.


Best regards,


Andrew G.

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
294 Views

Hello dxtyh,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   


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