NUC8i7HVK Vega 24.20 mouse lag

[QNguy15]

Hi everyone,

I have a strange situation when upgrading vega driver to the newest version (24.20.11001.1028). After upgrading (clean install) my mouse becomes very laggy when moving. I tried both wired and wireless (2.4ghz) mouses, same issue.

I downgradded to the older version (23.20.792.2048) and everything is back to normal.

Does anyone know what could be the issue?

I'm using Windows 10 pro 64-bit 1803, adata sx8200 pci-e, logitech g90 mouse.

[LeonWaksman]

Try to install Logitech Gaming Software latest update from 10 May 2018: http://support.logitech.com/en_in/product/g90-optical-gaming-mouse/downloads G90 Optical Gaming Mouse - Logitech Support Using this software you may control your mouse performance.

Leon

[QNguy15]

Thanks for your reply but it's not the mouse, I tried another mouse already.

When I move my mouse, it moves a second later.

[RWash1]

Which version of the igpu driver are you running at the same time?

[QNguy15]

The newest one

[QNguy15]

The problem is fixed, so I update it here in case people stumble upon this same kind of error.

So I had to uninstall both intel and AMD graphics driver then I installed the latest intel version here:

https://downloadcenter.intel.com/download/27847/Intel-Graphics-Driver-for-Windows-10 Download Intel® Graphics Driver for Windows® 10 (24.20.100.6136)

Then I installed the VEGA 24.20.11001.1028 above again and it worked perfectly, no lagging mouse.

[sullysnet]

this is happening to me, I am trying out this solution here, the remove Intel graphics and AMD, the reinstall Intel Driver and then Vega. I'm hoping this works for me. I am not using USB C for anything at the moment. I only have 3 things plugged into the USB 3.0 in the back, Logitech wireless mouse (no software) wireless keyboard that doesn't use software and my UAD usb 3.0 interface. My monitor is connected to display port over port 1. 

[sullysnet]

this didn't work for me but so far with a plug-in wired mouse I'm not seeing the issue. Would anyone get why I'm seeing this on the wireless but not the wired? Maybe I could get an extender and test? thanks

[powerarmour]

USB 3.0 interference is definitely a thing too, it's been known about for years:
https://www.intel.com/content/www/us/en/products/docs/io/universal-serial-bus/usb3-frequency-interference-paper.html

I have some cables that don't play nice with my wireless mice also, it often takes a bit of trial and error to swap things about to reduce the issues. Also turning off WiFi and/or Bluetooth if possible will help too.

[sullysnet]

thanks, WiFi and Bluetooth are off. I disabled them in the beginning since I don't need them. I'm trying a USB extension for the mouse to see how that works out.
Which cables did you swap out? My UAD interface is USB, that is the most important for me. I'm using the stock cable, which worked fine ok my laptop. Only difference in my setup to the laptop is I used that keyboard and that also included 2.0 and 3.0.

[QNguy15 · Accepted solution]

It turned out the problem happens when I use my usb-c to HDMI cable with the new Vega driver, so updating intel driver in my previous post didn't fix it (I was using hdmi with another monitor when updating)

I went back to using my HDMI cable and it works.