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NUC8i7HVK Windows 10 fresh install latest drivers, system hangs every 10seconds

BMacA
Novice
650 Views

My NUC is unusable, any activity freezes in windows 10 for a split second every 10 seconds or so, the mouse will hang, video and audio will pause, nothing runs smoothly. I have installed all the latest drivers, I have done a clean install of windows 10. please help!

 

thanks

 

0 Kudos
1 Solution
BMacA
Novice
250 Views

I solved this issue by stumbling across the following page, apparently certain ports MUST be used when connecting multiple monitors

 

https://www.intel.com/content/www/us/en/support/articles/000005571/mini-pcs.html

 

The annoying part is that the 2 HDMI ports are on opposing sides of the NUC, making cabling messy, I have to get a miniDP to HDMI convertor to see if I can use 2 miniDP ports. But for now, I have both displays connected to an HDMI port and

the freezing has stopped.

 

 

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6 Replies
BMacA
Novice
250 Views

update: this only occurs with two displays connected. I have a monitor connected to a miniDP port and my TV connected via HDMI. IF both are connected the freezing occurs constantly, whether I use the front or rear HDMI port. If I unplug either, the NUC works fine.

 

 

AlHill
Super User
250 Views

Have you updated the HVK bios? Have you run the IDSA to update your drivers?

https://downloadcenter.intel.com/download/28953?product=147502

https://www.intel.com/content/www/us/en/support/detect.html

 

Doc

 

BMacA
Novice
250 Views

Latest BIOS Installed.

ISDA says all up to date.

 

I even reinstalled windows 10 and all latest drivers.

 

 

R_Kede
New Contributor I
250 Views

I think Intel representatives owe us the truth about these issues.

But Intel staff admit to nothing.

They only post the most trivial advises.

The issue is much more serious.

BMacA
Novice
251 Views

I solved this issue by stumbling across the following page, apparently certain ports MUST be used when connecting multiple monitors

 

https://www.intel.com/content/www/us/en/support/articles/000005571/mini-pcs.html

 

The annoying part is that the 2 HDMI ports are on opposing sides of the NUC, making cabling messy, I have to get a miniDP to HDMI convertor to see if I can use 2 miniDP ports. But for now, I have both displays connected to an HDMI port and

the freezing has stopped.

 

 

MLevi
Valued Contributor I
250 Views

That link is a mighty nice find. Thanks for posting.

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