NUC8i7HVK Windows 10 fresh install latest drivers, system hangs every 10seconds

[BMacA]

My NUC is unusable, any activity freezes in windows 10 for a split second every 10 seconds or so, the mouse will hang, video and audio will pause, nothing runs smoothly. I have installed all the latest drivers, I have done a clean install of windows 10. please help!

thanks

[BMacA]

update: this only occurs with two displays connected. I have a monitor connected to a miniDP port and my TV connected via HDMI. IF both are connected the freezing occurs constantly, whether I use the front or rear HDMI port. If I unplug either, the NUC works fine.

[AlHill]

Have you updated the HVK bios? Have you run the IDSA to update your drivers?

https://downloadcenter.intel.com/download/28953?product=147502

https://www.intel.com/content/www/us/en/support/detect.html

Doc

[BMacA]

Latest BIOS Installed.

ISDA says all up to date.

I even reinstalled windows 10 and all latest drivers.

[R_Kede]

I think Intel representatives owe us the truth about these issues.

But Intel staff admit to nothing.

They only post the most trivial advises.

The issue is much more serious.

[BMacA · Accepted solution]

I solved this issue by stumbling across the following page, apparently certain ports MUST be used when connecting multiple monitors

https://www.intel.com/content/www/us/en/support/articles/000005571/mini-pcs.html

The annoying part is that the 2 HDMI ports are on opposing sides of the NUC, making cabling messy, I have to get a miniDP to HDMI convertor to see if I can use 2 miniDP ports. But for now, I have both displays connected to an HDMI port and

the freezing has stopped.

[MLevi]

That link is a mighty nice find. Thanks for posting.