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BBaie2
Novice
1,012 Views

NUC8i7HVK - can't upgrade Win10 Pro 1809 > 1903 or 1909

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Hi there, I can't upgrade my NUC8i7HVK to a Win10 version later than 1809. All drivers are up to date (I use the Intel DSA). After the upgrade, I only get a black screen and have to hard shutdown the NUC. All changes are then rolled back and I get the following error code:

 

0xC1900101 - 0x30018

Die Installation war nicht erfolgreich. In der Phase FIRST_BOOT ist während des Vorgangs SYSPREP_SPECIALIZE ein Fehler aufgetreten.

 

Can anyone shed some light on this?

TIA

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1 Solution
LeonWaksman
Super User
421 Views
  1. Since according to IDSA all your drivers are up to date, I'll give some recommendation how to proceed. This will bring your NUC to the similar configuration I've in my NUC8i7HVK, where I have upgraded to version 1909 without any problem.
  2. Download and install manually the Chipset software: https://downloadcenter.intel.com/download/28217/Intel-Chipset-Device-Software-for-NUC8i7HNK-NUC8i7HV...
  3. Download and install manually the Intel Management Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-...
  4. Reboot your NUC.
  5. Download and install the latest Intel DCH Graphics Driver Version: 26.20.100.7463: https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers
  6. Download the AMD Radeon Driver version 19.9.2 (from AMD site): https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-9-2
  7. Disconnect the Internet and from Device Manager, uninstall Radeon RX Vega M GH Graphics Driver (check the Delete... option). Reboot your NUC.
  8. Install the previously downloaded Radeon Adrenalin Driver (para. 6 above).
  9. Reconnect the internet and reboot your NUC.
  10. Proceed with Windows upgrade.

 

Hope this will help

Leon

 

View solution in original post

6 Replies
AlHill
Super User
421 Views

I have the same NUC, and it upgrades fine. Something else is wrong.

 

Have you updated your bios?

What resolutions does your monitor support?

 

Update your bios and do a clean install of 1909:

https://www.microsoft.com/en-us/software-download/windows10

 

Doc

 

LeonWaksman
Super User
421 Views

Hi @BBaie2​ 

1. I believe that Al intended to use Microsoft Windows Media Creation Tool, and using the "Upgrade" option, rather than clean installation. After choosing the Upgrade option, your Windows will be upgraded to version 1909, without erasing your data.

2. So, run the Media Creation Tool in your NUC and click on "Upgrade".

Leon

 

BBaie2
Novice
421 Views

Hi Leon,

this is exactly what I did - I used the Media Creation Tool - and it didn't work. My BIOS is current (0058). My monitor is a UHD Benq EW3270U.

I already searched the error at Microsoft's support site and they claimed it was a driver issue. But with which driver? Especially this NUC has a ton of drivers...

LeonWaksman
Super User
422 Views
  1. Since according to IDSA all your drivers are up to date, I'll give some recommendation how to proceed. This will bring your NUC to the similar configuration I've in my NUC8i7HVK, where I have upgraded to version 1909 without any problem.
  2. Download and install manually the Chipset software: https://downloadcenter.intel.com/download/28217/Intel-Chipset-Device-Software-for-NUC8i7HNK-NUC8i7HV...
  3. Download and install manually the Intel Management Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-...
  4. Reboot your NUC.
  5. Download and install the latest Intel DCH Graphics Driver Version: 26.20.100.7463: https://downloadcenter.intel.com/download/29195/Intel-Graphics-Windows-10-DCH-Drivers
  6. Download the AMD Radeon Driver version 19.9.2 (from AMD site): https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-9-2
  7. Disconnect the Internet and from Device Manager, uninstall Radeon RX Vega M GH Graphics Driver (check the Delete... option). Reboot your NUC.
  8. Install the previously downloaded Radeon Adrenalin Driver (para. 6 above).
  9. Reconnect the internet and reboot your NUC.
  10. Proceed with Windows upgrade.

 

Hope this will help

Leon

 

View solution in original post

BBaie2
Novice
421 Views

Leon, you're THE MAN!!!! :-D

I proceeded as you advised and it worked flawlessly!

I owe you a beer! ;-)

Thanks a lot! :-)

LeonWaksman
Super User
421 Views

You are welcome. I'm glad that your computer is updated now.

 

Regards

Leon

 

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