NUC8i7HVK failed boot

[ALand]

I have a NUC8i7HVK.  I have recently added a Wacom tablet to the front HDMI and USB and I also have a Dell 27" 1440p monitor connected to the other backside HDMI. 

I now notice that it fails to boot the first time and enters a screen asking if I want to enter the BIOS.

If I do so, all seems well.  Changing the XMP memory settings does not change this.

Thus unit is using every port now - except the mini display ports, rear Thunderbolt 3, and ethernet.

Any help is appreciated.

[n_scott_pearson]

From powered off state, hold the power button in until the LED in the power button changes color (turns amber). This takes ~3-5 seconds. Letting it go then should get you to the Power Button Menu (PBM). Note that the PBM may take a few seconds to appear (be patient).

...S 

[ALand]

I cannot get this to turn color.  It just shuts off.  I have unplugged the unit for awhile.   Thanks.

[LeonWaksman]

Hi @ALand 

1. You have probably an outdated BIOS. I remember that in old versions, the Power LED didn't changed color to Amber. If I'm right, I suggest that you should update your BIOS by Recovery from Power Button Menu. If your BIOS is already updated to Version 063, use method in para. 3 to reach Power Button Menu.

2. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file HN0063.bio on this stick and insert it into front USB slot with amber color (NUC shall be OFF). You may use also one of the rear USB ports (do not use front blue USB port, since sometime the USB stick is not recognized during boot process).

3. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003,1004, 1005 Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.

4. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).

5.When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.

6. Replace the power cord and press Power Button to switch the computer to ON.

Leon

[ALand]

Thank you Leon.  Yes, it looks like I am on version 47 though.  I can't seem to get into the Power Button Menu.

[LeonWaksman]

Hi @ALand 

1. Still you can enter into BIOS and also update BIOS, from the Configuration Menu (see the attached image). You will rich the Configuration Menu after Powering ON your NUC after removing the Yellow BIOS Security Jumper. Remove the USB stick with the BIOS file form the USB port. Keep only the mouse, keyboard and monitor connected.

2. Once you see the Configuration Menu , you may enter BIOS by clicking on F2 and then reset BIOS to default settings by clicking ob F9 (Y). Then click on F10 (Y) to save settings and reboot into Configuration Menu again.

3. Now insert the USB with the BIOS file into USB port and click on F4 to start the Recovery Process. BTW if you will power ON your NUC with the Security Jumper Removed and USB stick with the BIOS file inserted, the recovery will start automatically.

4. After BIOS Recovery finishes, power OFF your NUC, disconnect the Power Adapter and replace Jumper between pons 1-3. Refer tp page 46  in the Technical Product Specification.

Leon

[ALand]

Thanks Leon, I guess that I need to open it up?  Is there a plan b?

[n_scott_pearson]

If it is not changing color, release after 3 seconds. In this state, holding for full 4 seconds will cause power off. If this happens, just try again...

...S

[ALand]

Thanks n_scott I am trying to get this to work.  BIOS version is 47.

[LeonWaksman]

Hi @ALand 

You are asking to Plan "B", since you are hesitating to open the NUC? So, there is Plan "B" to enter BIOS and set the USB according to Scott's map:

1. While in Windows, click on Power (in Start Menu)

2. Holding Shft key, click on Restart. NUC will boot into Option Menu.

3. Click on Troubleshoot, you will see Advanced Option

4. Click on UEFI Firmware Settings, wait until you seer Restart.

5. Click on Restart and NUC will boot into BIOS.

Plan "B" for BIOS update: use the Express Update method"

1. Download the HNKBLi70.86A.0063.EB.msiand double click on this file to run Express BIOS update.

2. Follow the prompts.

Finally if you decide to update BIOS using BIOS Recovery method with the BIOS Security Jumper removed,  see this video to help you how to open the NUC.

Leon

[ALand]

Thanks again Leon. I was able to get into the bios this way by your method. I suppose it is because the USB ports are not initialized that I cannot use the keyboard or mouse to change settings once in the bios? An update is required?

[LeonWaksman]

You can't use the keyboard while in BIOS, probably because you set in BIOS all USB ports 1 -7 to "Not detected". Now you can use one of the USB C ports, which where not affected by those settings to connect your keyboard and mouse. You have one such port on the front panel and two others on the rear panel. If you need use USB C to USB A adapter.

And yes, it is always good to have the BIOS updated.

Leon

[ALand]

Great idea. I will try this. Thanks.

[Esteban_D_Intel]

Hello ALand,

I was wondering if you noticed any improvement after the steps provided by the community.

Please let me know if the behavior persist.

Esteban D.

Intel Technical Support Technician

[ALand]

Hi Esteban_D

I am waiting to try the USB C port to USB A port adapter on order, so that I can try enabling the mouse and or keyboard and then testing the boot issue. 

Will report back.

Thanks.

[Esteban_D_Intel]

Hello ALand,

Great! Thank you so much for letting us know.

We will be waiting for your response to check results.

Esteban D. 

Intel Technical Support Technician 

[Esteban_D_Intel]

 Hello ALand,

I was wondering if you have an update on this matter?

Please let me know if you need further assistance.   

Esteban D.  

Intel Technical Support Technician   

[ALand]

Hi Esteban

I got the USB C port to USB A port adapter.  It let me set USB-A ports to no detect, so far it works.

I guess that this NUC cannot have all of the USB-A ports used without boot issues?

Thanks,

Allan

[MRoss5200]

Does the NUC function properly when the Wacom tablet is not connected? Have you checked to see if the tablet has the latest firmware? Have you tried plugging the tablet into a back USB port instead of the front?

[ALand]

---

@MRoss5200 wrote:

Does the NUC function properly when the Wacom tablet is not connected? Have you checked to see if the tablet has the latest firmware? Have you tried plugging the tablet into a back USB port instead of the front?

---

Yes, yes, and yes.

I never would have know if I hadn't gotten the tablet.  

[Esteban_D_Intel]

Hello ALand,

Thank you so much for the update.

I’m glad to know that you were able to resolve this behavior with all the recommendations provided by the community.

By any change do you have the part number of the adapter purchased?

Also, are you able to use the keyboard for accessing the BIOS via “F2” key?

Hopefully, other community members will find these troubleshooting steps useful in case they are experiencing a similar behavior.

Please let me know if you need further assistance.

Esteban D.

Intel Technical Support Technician

[ALand]

Hi Esteban, it is the apple USB-C to USB-A adapter.  Yes.