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AGoñi
Beginner
590 Views

NUC8i7HVK freezed, RAM problems?

Hi!

I have bought this NUC and the first thing that I have done is to install Windows 10, update Windows 10 and update all the drivers from intel tool. Sometimes the NUC gets freezed, surfing the web, listening music with Spotify...

I have executed Windows test memory diagnosis tool in advanced mode and gets freezed at 21% of first step (more than 6 hours) with all modules configuration (both connected, only one, changing the memory bank). With MemTest give me a lot of errors. The RAM settings in BIOS is default. I don't know if the problems is with the RAM or with the Intel NUC.20190421_202419_HDR.jpgIMG_20190421_232423.jpg

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8 Replies
Trial-Member
New Contributor III
104 Views

Have you tried using only one modul?

Which moduls are you using?

AGoñi
Beginner
104 Views

Yes, I have tried with only one and changing the bank memory, and the problem persists.

The model is: https://www.kingston.com/dataSheets/HX424S14IBK2_32.pdf

 

Thanks!

LeonWaksman
Super User
104 Views

  1. Looking on the attached image I can see that the memory module you have installed is Kingston P/N KHX2400C14S4/16. If I'm not wrong, this is P/N of HyperX memory module HX424S14IBK2/16. So, if you confirm that my conclusion was right, this memory in validated by Intel for use on NUC8i7HVK http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... . It is hard to believe that both modules failed. You may test them on other PC.
  2. You didn't mentioned in your post that your bios is updated also. If it isn't please download HN0054.bio file http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... and update your Bios using F7 method https://www.intel.com/content/www/us/en/support/articles/000005850.html
  3. If this will not help, probably there is a problem with your NUC and you should ask to replace it. First in the place where you bought it and if you can't please issue an RMA request to Intel Support https://supporttickets.intel.com/servicecenter?lang=en-US

 

Leon

 

AGoñi
Beginner
104 Views

  1. Yes, it is this pair of modules and they are Intel Validated.
  2. I think that it is updated. The Intel Management Tool updated it. When i come back home I'll check the versions number.

 

Thanks!

LeonWaksman
Super User
104 Views

Please check the Bios version. In many case although it is detected by DSA, it can't be updated. The latest bios version is ver 0054.

 

Leon

 

RLesnik
Beginner
104 Views

Hello! 

 

I was about to write the exact same question and then I came across this thread.

 

The set-up I use is NUC8i7HVK with HX424S14IBK2/32 (Intel Validated).

 

It was impossible to successfully install Windows 10 using default BIOS or XMP settings or completing the memtest without errors.

 

Looking at the RAM settings and comparing it with XMP profiles of other HYPERX DDR4 SODIMM-s, rated for higher frequencies revealed that XMP profile for the ones rated for 3200 have 2400 XMP profile set at 14-16-16, while the ones rated for 2400 have 2400 XMP profile set at 14-14-14.  

 

Using manual/user defined settings set at 14-16-16 (even 14-15-15) seems to function properly to the extent tested, which is memtest-ing through default 4 cycles, without returning any errors and successfully installing Windows 10, Performance and BurnIn testing it with trial versions of PassMark Tools without crashing.  

 

Prior to using more conservative RAM settings with latest 0054 BIOS, I also tested RAM modules individually, swapping them between slots etc... without success.  

 

Unfortunately, I have no way of cross testing NUC or RAM to determine which is at fault; it could just as well be the unfortunate combination, but I was relying on the Intel validation info prior to purchase.

 

 

Thanks!

 

Rok

 

 

AGoñi
Beginner
104 Views

Hello!

 

I checked the BIOS version and it is the 54. I did a clear CMOS and the problems continues. Chatting with the shop, they are going to send me new RAM modules on monday. I'll test it and give you news.

 

@RLesnik. I have the same issues. The first time, windows give me a lot of problems to install, but i created a new USB-Booteable with all the updates from Microsoft and works. I am going to test your RAM config and update the post.

 

Regards.

AGoñi
Beginner
104 Views

Amazon send me another pair of RAM modules and works fine!! Is the same model but this ones are assembled in Taiwan and the others in China.

 

Thanks!!

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