NUC8i7HVK - front / rear panel mic not working

[Serafino]

Good morning,

I'm not able to use my desktop microphone with the NUC8i7HVK.

This is the microphone https://translate.google.it/translate?hl=it&sl=it&tl=en&u=https%3A%2F%2Fwww.amazon.it%2Fgp%2Fproduct%2FB00CXKQ5U4%2F

The microphone is already tested and working with skype in my desktop computer, so it should work also with the NUC8i7HVK.

I already have done what is suggested here

https://www.intel.com/content/www/us/en/support/articles/000032598/mini-pcs.html

My driver is Realtek High Definition Audio Driver for Windows 10 64-bit_6.0.1.8454 (2018.29.05)

I already have tryed the front and rear panel jack and I'm not able to use the microphone.

Here you can find some screenshots

https://imgur.com/a/kzVJw30

Thank You

[Wanner_G_Intel]

Hello Serafino,

Thank you for posting on this Intel Community.

Since you have installed the latest Realtek* High Definition Audio Driver for your unit, please follow these recommendations and let us know if the problem persists:

1. Go to Settings > Sound Settings and check your input devices.

2. Under Related Settings, go to Sound Control Panel and set your Microphone as Default Recording Device.

• Recording devices > Right-click your microphone, and click on "Set as default device"

3. You can also go to Microphone Privacy Settings

• Head over to the Microphone section and check if the Microphone is "On".

4. Check if microphone is muted

• Go to Recording devices (Sound Control Panel)
• Right-click your microphone and go to Properties
• Go to the Levels tab and increase the level of your microphone

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Wanner_G_Intel]

Hello Serafino,

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Wanner_G_Intel]

Hello Serafino,

If you need further assistance, please contact us back.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation