NUC8i7HVK latest network drivers won't install

bumgarb42 · ‎06-20-2022

At least twice so far in 2022, Intel has released new Ethernet drivers for the NUC8i7HVK.

"Intel Ethernet (LAN) Network Connection Driver for both LAN ports on Intel NUC8i7HVK & NUC8i7HNK when you Windows 10 & Windows 11"

I use Intel Driver & Support Assist (DSA) and so it is regularly informs me of the pending drivers

https://www.intel.com/content/www/us/en/download/728263/intel-ethernet-lan-network-connection-driver-for-both-lan-ports-on-the-intel-nuc8i7hvk-nuc8i7hnk-when-using-windows-10-windows-11.html

I cannot get these driver or the previous 2022 release to install using the DSA method. The link above points to a manual process to manual install these drivers. I have followed those steps to manually uninstall, delete the existing drivers, reboot, and reinstall manually. Only 1 of the LAN ports, the I219-LM Ethernet works after the manual process. Manual updating the I210 driver causes the port to not work and MS to report an issue.

I end up reverting back to the 2021 drivers that work, but then DSA is constantly pointing out the drivers have an update pending. I don't want to get complacent in ignoring this if the drivers are addressing a security issue.

I'm looking for any NUC8i7HVK owners who have got these drivers to install correctly. Thanks!!

LeonWaksman · ‎06-20-2022

Is your IDSA updated to the latest version 22.3.20.6?

Leon

bumgarb42 · ‎06-21-2022

Hi Leon,

Thank you for your reply and sorry for the delay on my end - I only get a limited time to mess with this before I have to move on to other priority tasks which is part of the reason it has taken me 4 months to finally reach out for help.

This reply is long simply to express the thoroughness of the things I have tried.

Yes, I have 22.3.20.6 installed. Further, according to my notes and old logs I've retained, I have previously tried uninstalling and reinstalling Intel DSA in March, April and May using the steps here https://www.intel.com/content/www/us/en/support/articles/000059899/software/software-applications.html and downloading the latest versions of the Uninstall Tool and DSA Installer each of those previous times.

I've also taken those steps further with respect to this specific issue by also uninstalling the "Intel Network Connection 27.2.0.0" (current version) while also having Intel DSA uninstalled, and also doing the manual uninstall and driver deletion steps I previously mentioned down to base Windows Drivers , trying to create as clean a state as possible with respect to the Ethernet network drivers (clean state without going so far as a full wipe and reinstall).

That being said, since I had not tried doing the DSA uninstall/reinstall yet again in June, I just now once again completed those steps I just mentioned from link -- fully uninstall/delete network drivers down to Windows Drivers, Uninstall Intel Network Connection software, and uninstall DSA with the Uninstall Tool, rebooting, and then reinstalling DSA and using it to get the network drivers, which ultimately still did not work. DSA still shows that the drivers are not installed once it refreshes.

I also did not previously mentioned that I also install the ProSet tools and use the option to launch that immediately after DSA attempts the install, and I can tell via ProSet that the 2021 drivers are still installed after DSA supposedly installs/attempts to install the most recent April 25, 2022 drivers. Of course, as soon as DSA refreshes the system status (as soon as I close the Intel Network Connection installer), DSA too reports the drivers still need to be installed.

As I mentioned in my original post, I have tried manually installing the drivers. And just so it is clear, I have tried all of what I have mentioned above but instead, before using DSA, I have tried manually installing the drivers. Again as mentioned in my original post, that too ends up with only the I219-LM Ethernet working after the manual process. Manual updating the I210 driver causes the port to not work and MS to report an issue in Device Manager.

It is interesting to me that when attempting to use DSA to do the install, neither the I219-LM nor the I210 drivers are updated, they both remain versions from 2021. The I219-LM driver only successfully updates using the manual install method while the I210 never installs or installs but doesn't function correctly.

It is a lot of steps to attempt and reattempt as DSA continues to indicate the need to update. As I mentioned, since the 2021 drivers do work, my only reason for continuing to pursue this install of the latest 2022 drivers is the unknown as to whether these drivers were released due to a security concern.

Any further ideas or suggestions are more than welcome and I will attempt to complete them as soon as I can.

Thank you!

LeonWaksman · ‎06-21-2022

Hi @bumgarb42

I'll inform person in Intel, who may help. In order to save time and get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

In addition please prepare information on what happen during updates using IDSA:

Go to C:/ProgramData/Intel/DSA
Right click on the DSA folder.
Click on "Send to."
Click on "Compressed (zipped) folder."
Save it in the desire location.
Attach the archive to your post

Leon

n_scott_pearson · ‎06-21-2022

I was able to install Windows 11 and the 27.2 package on my NUC8i7HVK without issue. The i219-LM port has driver version 12.19.2.45 and the i210 port has driver version 13.0.14.0, which appear to be the correct versions. The ports both seem to work just fine, connected individually or simultaneously (albeit on same subnet).

Are you using Windows 11? If so, did you arrive there by upgrading from Windows 10 or via fresh install? I happened to do a fresh install.

As Leon requested, please provide the log files from DSA. As well, if may help if you provide a SSU dump. To do so, download and run the Intel System Support Utility for Windows. When you start the tool, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

Hope this helps,

...S

bumgarb42 · ‎06-21-2022

Thank you for the responses @n_scott_pearson @LeonWaksman

I'm running Windows 10 Pro - no immediate plan of going to Windows 11 yet.

I've attached the TEXT file for the SSU dump.

The archive for DSA was too large to attach (762MB) so I've created a cloud share here:

https://share.bmgrnr.synology.me/!VbsuRrDxYs/20220621_NUC8i7HVK_DSA.zip

Please let me know if you have any issues with the files.

I greatly appreciate the help!

Jean_Intel · ‎06-22-2022

Hello bumgarb42,

Thank you for the information provided.

If I may jump into the conversation, I will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎06-23-2022

Hello bumgarb42,

I would like to request some information to continue with the investigation:

Please provide me with a screenshot of the Intel® DSA driver update notification.

Are you getting any error messages when you try to install the driver using the Intel® DSA? If so, please provide me with a screenshot of it.

Best regards,

Jean O.

Intel Customer Support Technician

bumgarb42 · ‎06-23-2022

@Jean_Intel

Thank you for your response.

I've included 4 screenshots.

Notification images you requested:
20220623_Intel_DSA_notification.png - The DAILY notification in Windows 10 from DSA that this update is pending
20220623_Intel_DSA_update_ready.png - DSA web-app showing this update to be installed

I do not get any errors, it simply acts like it is finished by showing a "finish" button while still showing "in progress" on the web-app

see 20220623_Intel_DSA_in_progress_01.png

After clicking Finish, it will stay like this until I close the "Intel Network Connections" app using the red X

see 20220623_Intel_DSA_in_progress_02.png

I've tried leaving both of those apps open for an extra amount of time, but nothing changes and I don't get any warnings (like the updates are still going) when closing either.

Once I close that app, the Intel DSA web-app refreshes and just shows "Install" again like in the "update_ready" image I've mentioned above.

Thank you,

Brad

Jean_Intel · ‎06-24-2022

Hello bumgarb42,

Thanks for the information provided.

I will continue to investigate your issue further.

Best regards,

Jean O.

Intel Customer Support Technician

bumgarb42 · ‎06-25-2022

I appreciate your continued investigation into the issue.

bumgarb42 · ‎07-05-2022

@Jean_Intel

Hello,

I am just following up, mainly to keep the topic/ticket alive.

Please, let me know if there is anything you need from me to assist with resolving the issue.

Thank you,

Brad

Jean_Intel · ‎08-03-2022

Hello @bumgarb42,

Thanks for waiting for a response. My apologies for taking so long.

This post is to communicate with you that we are still investigating your issue. I will be back with you one more time; in the meantime, you can try to Turn Off Specific Update Notifications using the information listed in this article:

https://www.intel.com/content/www/us/en/support/articles/000056698/software/software-applications.html

Best regards,

Jean O.

Intel Customer Support Technician

LeonWaksman · ‎08-04-2022

Hi @bumgarb42 ,

FYI, similar problem reported here: *BUG REPORT* NUC8i7HVK I210 port broken by 13.0.14.0. @BHarr8 confirmed problem in Windows 10.

Leon

BHarr8 · ‎08-04-2022

I read the OP and can confirm that this IS the identical problem.

It blows my mind that in the process of my thread support literally said "I would like to inform you that this issue may be limited to your NUC since we do not have any other reports about this issue".

Looks like there are other reports, literally in the same support forum describing the exact same issue.

BHarr8 · ‎08-06-2022

If anyone is interested in doing a repro so you can see the exact problem here, these are the steps:

1. Install Windows 10 on an actual physical NUC8i7HVK.

2. Get Windows up to date.

3. Install and run DSA, note that it offers a single driver update package for both the I210 port and I219-LM.

4. Download this update BUT DO NOT INSTALL IT.

5. Navigate to C:\ProgramData\Intel\DSA\Downloads and move the zip for LAN-Win10_Win11-27_2 somewhere convenient and unzip it.

6. Using device manage, manually update I219-LM by pointing it at the LAN-Win10_Win11-27_2 folder you created, it will complete without incident.

7. Using device manage, manually update I210 by pointing it at the LAN-Win10_Win11-27_2 folder you created, it will complete but the device will show error 37 after install.

8. Upgrade this system to Windows 11 using the keep all files and programs option (do not clean install).

9. Notice that both the I219-LM and I210 ports are now working normally.

--A note on 6 and 7. Device manage will NOT allow you to install drivers that are not marked as designed for the device and OS in question automatically, you do have to force them if there is a compatibility issue. The fact that these drivers install without needing to force them means that Intel has marked them as compatible with both the device and Windows 10.

It could not be any more obvious that the problem is a compatibility problem between Windows 10, the I210 port and drivers version 13.0.14.0. Due to an error on Intel's part, these drivers have a configuration file that sets both Windows 10 and 11 as compatible with 13.0.14.0 when in reality the highest current driver compatible on Windows 10 for the I210 port is version 12.18.13.0 (at least that I am aware of).

The only 2 fixes are:

1. Fix the configuration file (and DSA) so that on Windows 10, DSA recognizes 12.18.13.0 as the latest driver version for the I210 port and only offers an update if the detected drivers are older.

OR

2. Research into the cause of the incompatibility between Windows 10, the I210 port and drivers version 13.0.14.0 and offer a new drivers that corrects the compatibility issue with Windows 10.

At this point this will either get fixed or it wont. Unless Intel needs a user to give them a NUC8i7HVK, there is no possibility we can offer any further assistance beyond testing fixes provided at a later date.

BHarr8 · ‎08-07-2022

In an unrelated issue, I just discovered that the NUC8i7HVK AMD drivers listed for Windows 10 are not compatible with Windows 11. If an owner of a NUC8i7HVK has the latest AMD drivers installed and upgrades from Windows 10 to Windows 11, the AMD based graphics will stop functioning. This is only sort of a bug as Intel's driver page for the NUC8i7HVK lists the latest drivers as compatible with Windows 10 with no mention of Windows 11.

https://www.intel.com/content/www/us/en/products/sku/126143/intel-nuc-kit-nuc8i7hvk/downloads.html

"Radeon™ RX Vega M Graphics Driver for Windows® 10 64-bit for NUC8i7HNK, NUC8i7HVK"

The driver page itself also has a bug BTW. If you select Windows 11 as the filter, these Windows 10 only drivers are still listed.

If someone wants to look into this and create a new support thread, go for it. I don't use Windows 11 for anything other than testing so I could not possibly care less what it breaks.

LeonWaksman · ‎08-07-2022

The latest AMD Graphics Driver Version 22.10.17.01 from the Intel Download Center is compatible with Windows 11 and I have installed it on my NUC. As a fact it is also mentioned on the Intel Download page as well:

The compatibility with Windows 11 is mentioned in the AMD Release Notes as well:

BHarr8 · ‎08-07-2022

Do my a favor and grab the version information from device manager.

My NUC is on version 30.0.21024.3.

When I install the drivers listed on the support page I get version 30.0.21017.1000 reported in device manger and they do not work on Windows 11.

LeonWaksman · ‎08-07-2022

Here you have:

Jean_Intel · ‎08-16-2022

Hello @bumgarb42,

Thanks for waiting for a response.

This time I would recommend performing a clean installation of the ethernet driver following these steps:

Open Windows* Device Manager.
Double-click Network adapters to expand the section.
Right-click the Intel® Ethernet Connection (model) and select Properties.
Click the Driver tab.
Click Uninstall.
Check Delete the driver software for this device and click OK.
Press the Windows key + R, then type %Temp% and delete everything from that folder.
Install the latest Intel® driver from the Download Center. (https://www.intel.com/content/www/us/en/download/721283/intel-ethernet-lan-network-connection-driver-for-windows-11-for-intel-nuc.html)

Once the clean installation is completed. Can you confirm if port I210 is still not working? As well as providing screenshots of the device manager, and the drivers you are getting installed.

Best regards,

Jean O.

Intel Customer Support Technician