NUC8i7HVK screen blacks out for a few seconds

[shahar]

Hi

I've got a new NUC8i7HVK, and seem to be encountering  a small problem. not often, but from time to time, the screen goes black, meaning it's stops showing for a few seconds, and returns to normal. I am not using a 4K monitor. and the resolution is the standard 1920X1080.

Is there any fix for this issue?

Thanks.

[LeonWaksman]

Hi @shahar 

1. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

2. Are you using DP or HDMI output?

3. Are you using direct video cable connection or, are you using some conversion adapter?

4. What is the model of your monitor?

Leon

[shahar]

Hi.

Thanks for the quick reply. I've attached the SSU txt file to this reply.

As for the other question...

2. Are you using DP or HDMI output? HDMI

3. Are you using direct video cable connection or, are you using some conversion adapter? Direct Video Cabel

4. What is the model of your monitor? Philips 223V

[LeonWaksman]

Hi shahar,

1. You wrote that you are using direct HDMI to HDMI connection. However I can see that Philips 223V monitor is an old model without HDMI or DP input. It has only VGA and DVI_D inputs. So, in order to connect your NUC to this monitor you  must use some HDMI to VGA or HDMI to DVI adapter. Therefore this is not a direct connection. I'm almost certain that this type of connection and this old monitor is causing your problem. Just for a test, connect your NUC to HDMI input in your TV set. You have high class modern computer, use high class monitor (:

2. After reading the SSU report, I can see that the AMD Graphics Driver is outdated. Please download and install the version 19.12.1 of the AMD Graphics Driver This is not the last released version, but is the best functioning version for NUC8i7HVK.   I doubt that it will fix your problem (since I believe that the monitor is causing this problem), but this driver should be updated.

Leon

[shahar]

hi Leon.

It has an HDMI connection. i plugged it in myself. no adapter or anything. philips 223v7q

anyway i'll try to install the driver you gave.

[AndrewG_Intel]

Hello shahar

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you were able to install the driver recommended by LeonWaksman.

If you need further assistance, please provide the exact and full part number of your display since there are some variants of this display matching "223V". Also, please provide a new Intel® System Support Utility (Intel® SSU) report once you have installed the recommended driver:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Best regards,

Andrew G.

Intel Customer Support Technician

[shahar]

Hi Andrew,

I was able to install the driver the Leon said. but like he said it's an older driver.

Anyway, i also changed the HDMI cable, and it seems to have worked.

thanks.

[LeonWaksman]

Hello @shahar 

I dis not wrote that "but like he said it's an older driver.". I've wrote "This is not the last released version, but is the best functioning version for NUC8i7HVK.  "  and you see your NUC is working now.

You are welcome.

Leon

[BillShiphr]

Oh,  I have such trouble too

[LeonWaksman]

Hi @BillShiphr 

You have blinking screen too, however may be you have other problem/solution. So, instead to write post in this thread, open a new thread with problem description. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

[Alan_J_T]

It sure as buck wheat on a bonfire did not help that both AMD and Intel dropped support for the GPU in this NUC.

I kind of feel robed and assaulted all at once and it was a Very expensive Fix to get games to run.

Windows Version 2004, Build 19041.450
Intel® NUC Hades Canyon NUC8i7HVK
Intel Core i7-8809G 3.1GHz 4.2GHz Turbo 4 Cores 8 Processor's O/C to 4.6GHz
32GB Ram 2x 16GB DDR4 2400+ SODIMMs O/C to 2600
Razer Core X - E-GPU Fitted with a Radeon RX 5700 O/C to 2011MHz
Has been flashed with the Radeon 5700 XT Bios
512 GB M.2 SATA SSD Operating System and Apps
1TB M.2 SATA SSD Game's only Windows and Steam

[AndrewG_Intel]

Hello @shahar

Thank you for your response.

We are glad to know that after installing the driver recommended by LeonWaksman and changing HDMI® cables now the system is working. Having said that, we will proceed to close this thread now but if you need any additional information, please submit a new question as this thread will no longer being monitored.

For those community peers sharing feedback or posting additional questions/requests of support, in order to isolate different issues, we kindly recommend creating your own thread since your problem and environment may be different.

Best regards,

Andrew G.

Intel Customer Support Technician