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Beginner
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NUC8i7HVK unable to install Radeon Graphics Driver

I have an intel nuc NUC8i7HVK and I have tried several times now to install the Radeon Graphics Driver using Intels Driver Support Assistant. The installation keeps failing.

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Community Manager
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Hello, ruysch. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.

 

 

This might be an issue of the Intel® Driver & Support Assistant. Please try installing the drivers using this method:
  1. Make sure that any Radeon™ drivers are installed on the NUC by checking the Device Manager > Display Adapter entry.
  2. Download and install the drivers provided on the following link: https://downloadmirror.intel.com/27723/eng/GFX_Radeon_Win10_64_23.20.792.2048.zip https://downloadmirror.intel.com/27723/eng/GFX_Radeon_Win10_64_23.20.792.2048.zip
Please share with us the results.

 

 

 

Antony S.
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Beginner
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

This does not help, I get the same error message intel_corp

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Employee
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Hello ruysch,

Can you confirm a couple of details here?

Bios version of the system

Version of Windows 10

Memory

Storage

Hope we can help you out as best as possible.

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Beginner
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Rwashington here are my system information as requested

 

OS: Windows 10 Pro 64-bit (Build 17134)

BIOS: HNKBLi70.86A.0037.2018.0423.0910

Memory: Kingston 8192 MB (DDR4-3200) - XMP 2.0 - P/N: KHX3200C20S4/8G

Storage: Samsung SSD 960 EVO 500GB

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Employee
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

If you could try the following.

Please set your bios settings to defaults by entering the bios and pressing F9 and then saving with F10.

When you look in device manager under display adapters do you have the intel uhd630 showing as well as a microsoft basic adapter, or is there a driver currently partially installed for the Radeon Vega M GH?

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Beginner
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Rwashington I have loaded default bios settings as suggested, the Radeon Software is still failing to install.

 

See also attached screenshot from Device Manager.

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Employee
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

You show that you have the HyperX 3200mhz dimms. Are you running these under the XMP profile or as the auto enumerated SPD settings?

For the sake of debug you could try going into bios and manually setting the multiplier to 18 down from 24 and then save the bios settings and reboot into windows.

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Beginner
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Rwashington I have been using automatic settings (i.e. auto SPD), I tried forcing the memory multiplier from 24 to 18 as suggested and I still am not able to install the Radeon Graphics driver.

 

(I have also tried to disable Windows Defender)

 

Attached are AMD installation logs (I think you should escalate this with AMD). The installed memory is "Validated by Intel"

(see http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...… )

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Community Manager
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Hello, ruysch.

 

 

So I have run some tests at our labs using the NUC8i7HNK with a fresh Windows 10* RS4 installation. I was able to install the Radeon™ RX Vega M GL divers with the Intel® Driver & Support Assistant https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824 3.4.0.4, manually through the Device Manager and using the .exe file of the drivers: https://downloadcenter.intel.com/download/27785/Graphics-Radeon-RX-Vega-M-Graphics?product=136865 https://downloadcenter.intel.com/download/27785/Graphics-Radeon-RX-Vega-M-Graphics?product=136865

 

Please update your OS and try using the latest Intel® Driver & Support Assistant version (link above). If this does not work try running the .exe of the drivers.

 

 

I have sent you a private message, please check your inbox.

 

 

 

Antony S.
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Community Manager
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Re: NUC8i7HVK unable to install Radeon Graphics Driver

Hello, ruysch.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
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