NUC8i7hvk boots but does not go into the operating system

[LeonWaksman]

1. You need give more information:
2. Was it worked once? Or, this is first time you are trying to boot Windows after installation?
3. Or, you can't install Windows?
4. Is your NUC is powering ON (i.e. you see the Intel NUC logo), but is not booting into Operating System?
5. What is you hardware configuration? Memory, SSD?

Leon

[LKill]

I'd like to get assistance from Intel. Thank you!

[David_V_Intel]

Hello LKill,

Thank you for posting on the Intel communities. 

The information requested by LWAKSMAN is valid to understand this issue in a better way. Please respond to the inquiries made so I can assist you further with this.

David V

Intel Customer Support Technician

A Contingent Worker at Intel

[LKill]

Hello David,

• The NUC turns on, but does not go to the operating system.

• It has the latest BIOS, I have installed windows 10 from usb from the official website.

• It says error at disk, but nothing happens.

• I can see the OS logo.

Thank you very much for your help DavidV, my amigo :)

LKill.

[LeonWaksman]

Hi LKill,

1. Try to reinstall your Windows. Please follow exactly my instructions:
2. Please prepare your installation media (you need 8GB or greater USB stick), using Microsoft Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209
3. Your bios should be set to default settings. Enter bios (press F2 during boot) and then press F9 (Y) to set defaults and F10 (Y) to save settings and exit.
4. With the installation media inserted into rear USB slot, power ON your NUC and press F10 to get Boot Menu.
5. In this menu, choose UEFI option of you Installation media.
6. Follow this tutorial to continue with installation https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
7. In para. 7 you may enter Product Key from the Microsoft Distribution you bought.
8. Skip on para. 12 and continue in para. 13. Important, do not format drive where you want to install Windows, rather delete all existing partitions from this drive, till you see one unallocated space.
9. Press Next and continue with the installation.

Leon

[David_V_Intel]

Hello LKill,

Were you able to check the previous post by LWAKSMAN?

The information is valid troubleshooting, thus I would like to know if you tried this, if not, please try it so we can troubleshoot further.

David V

Intel Customer Support Technician

A Contingent Worker at Intel

[David_V_Intel]

Hello LKill,

Please contact us if you have any additional questions.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation