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Beginner
166 Views

NUC8ixBE HDMI update, Graphics adapter incorrect

a AMD graphics card via TB3 contact with NUC. during HDMI udpate 1.77.

 

Bobcat ISP Tool v2.1e

Graphics adapter: AMD: 0x04

[Chip Information]

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#  ##    ##  ##  ## ##    ##    ##   ##  #

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#  ##    ##   ## #### ######## ######## ########   #

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Reset Bobcat failed!

 

The graphics adapter is AMD, not intel graphics.

 

I have contact display with HDMI and disconnected TB3, and remove drive of AMD.

 

The software still show the Graphics adapter: AMD 0xfffffff

 

Can't update HDMI firmware

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3 Replies
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Super User
46 Views

  1. What is your NUC model? Probably not NUC8ixBE model.
  2. Please download Intel System Support Utility (SSU). Run the SSU system scan. Save the results. The file with the results attach to your post (use "paperclip" - left corner below the post).

 

Leon

 

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Highlighted
Moderator
46 Views

Hello EGe00,

 

Thank you for joining this Intel® Community.

 

  • To better assist you, we would like to have more information about your system configuration. Could you please provide us with the Intel® System Support Utility (Intel® SSU)?
  • Does this issue happen if you boot the unit without the discrete graphics card?

 

Wanner G.

Intel Customer Support Technician

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Highlighted
Moderator
46 Views

Hello EGe00,

 

We have not heard back from, so we will close this thread. If you need further assistance, please create a new thread, we will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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