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NUC8ixBEH HDMI Sound issue - only showing Stereo

DavidNUC
Beginner
449 Views

I am not able to get Dolby Digital/5.1 sound options on my NUC - just recognises Stereo only

 

NUC & TV Details:-

Make/Model Intel NUC8i5BEH

TV Make/Model - Samsung UE43MU6100 - firmware up to date.

NUC BIOS - 0088 30/3/2021

Motherboard - NUC8BEB Version J72692-307

Memory - 16GB

OS - Windows 10 Pro (64-bit) Version - 2009(10.0.19043)

Processor - Intel Core i5-8259U CPU @ 2.30Ghz

Graphics - Intel iris Plus graphics 655 - Driver Intel V27.20.100.8681

Audio - Intel Display Audio - Driver - Intel intcDaud.sys V10.27.0.9 25/02/2020

Realtek High Definition Audio - Driver - Realtek RTKVHD64.sys V6.0.8981.1 30/06/2020

I have run Intel Driver & Support Assistant - it comes back as being up to date.

Nuc8i5BEH is connected to Samsung TV using HDMI cable (input), the TV sounds (output) settings is connected to Sonos Playbar using Spdif, and is set to Dolby Digital (on TV). However HDMI/Sounds setting on NUC only recognises Stereo (2) speakers and not 5.1 - that option is greyed out.  So I am not getting Dolby Digital from the TV when using NUC - Just PCM.
When TV is using Amazon/Netflix directly (SmartTV) I do get Dolby 5.1 on Sonos Speakers - just not from NUC, which I use it for Plex to playback Movies/Series Library.

So I have tried the following articles/troubleshooter on Intel website:-
HDMI Audio Doesn't Work on Intel® NUC - Went through all the Options and are all OK - Samsung TV is set as default.
Audio or Display Problems Related to HDMI on Intel® NUCs That Use LS-PCON (HDMI firmware update)- Updated but no differences.
Also tried EDID Editor - but to no avail - Configure Surround Sound on an NUC

So I am now stuck and need Intel Support

Any advice please?

0 Kudos
4 Replies
DavidNUC
Beginner
422 Views

Bump..... Nothing from Intel Support?

David_G_Intel
Moderator
402 Views

Hello DavidNUC

  

Thank you for posting on the Intel️® communities. To investigate this request, please share with us the Intel® System Support Utility (Intel® SSU) results 

 

Regards, 

David G 

Intel Customer Support Technician 

 


David_G_Intel
Moderator
377 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
357 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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