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NUC9I9QNX Cant install W10 on raid

Josm
Beginner
269 Views

Hello 

I am having some issues with installing windows 10 (pro) version 20H2 on a NUC9i9QNX in a raid 0 configuration using two NVMe Samsung evo 970.

 

I followed every step.
Both drives are remapped to RST and the raid gets created using RST  All looks good in the bios before I start the Windows setup from a fresh USB stick installer (using the MS Windows 10 Media Creation Tool).

 

Windows setup boots from USB stick.

When the windows setup gets to the step where it tries to enumerate the drives, the dialog box does not show any drives available. I click on load driver, navigate to the location of the driver for  from RST-F6flpy-WIN10-64-17.5.1.1021.zip and I load it.


Upon loading of the driver, the setup appears to laod the driver but the setup hangs with a driver load progress bar that repeats and never enumerates the raid disk.

Any advice on how to get the raid drive recognized in windows setup?

The drives individually work fine in AHCI mode and I can install windows 10 just fine in ahci mode (without a driver).

 

Info:

I tried several RST flpy drivers, all of them produce the same result.

Bios is at the last version (i updated it) QXCFL579.0054.2020.0810.2239

INTEL RST DRIVER ON BOARD : RST.17.5.0.4055

 

A similar issue on a different NUC was also posted here, without a solution i'm afraid:

https://community.intel.com/t5/Intel-NUCs/NUC8i7HVK-hades-canyon-raid-windows-10-setup-issue/td-p/12...

Thanks.

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4 Replies
AndrewG_Intel
Moderator
241 Views

Hello @Josm

Thank you for posting on the Intel® communities.

In regards to this behavior, please allow us to look into it and as soon as we have more details available, we will be posting back in the thread.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
222 Views

Hello Josm

Thank you for your patience in this matter.

 

We tested this in our lab following the instructions in this link RAID Setup Procedure for Intel® NUC Kits (which also confirms NVMe drives are supported on this Intel® NUC). Basically, we follow these steps:

  • Setting up RAID mode in BIOS.
  • Creating RAID volume RAID 0 using Adding Config option
  • Installing operating system (OS).

Please kindly refer to the previous link RAID Setup Procedure for Intel® NUC Kits and the pictures attached. Please let us know if after following these steps the issue persists.

 

BIOS on Raid.jpg

 

Adding Config option.jpg

 

Create-select drives.jpg

 

volume created.jpg

 

OS installation.jpg

 

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
201 Views

Hello Josm


We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
180 Views

Hello Josm

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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