NUC9VXQNX failed to boot at logo with AMD RX5600XT gpu

[Toma]

Dear staff,

I purchase a new NUC9 and a powercolor 5600XT graph. When I plug the hdmi cable in the 5600xt, and start, the monitor show the intel nuc logo and reboot after a long time and continue the same condition. The problem is similar with this situation:https://community.intel.com/t5/Intel-NUCs/NUC-9-Pro-Kit-NUC9VXQNX-boot-loop-with-AMD-RX-5700-only-happens/m-p/1204401#M75945.

However, I already download the latest bios by QNCFLX70.0054.EBY.exe and install the amd bios and driver. I still cannot directly boot with my cable in the 5600xt. I need to plug the cable to motherboard hdmi port and start and when the windows interface appears and then plug the cable to 5600xt. It seems that the intel bios cannot verify the graphics card and boot normally. 

In addition, the front face two usb port usually not work properly and I need to use the back usb port. While I reboot, it works fine.

[Maria_R_Intel]

Hello Toma,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Share the BIOS configuration you're using.

Attach the Intel® System Support Utility (Intel® SSU) report:

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Toma,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Toma]

Sorry for late reply due to my trip fron China to the UK  and self-isolate. The problem has not been sloved but I changed to the rx5500xt Asrock and set the bios to the IGFX. Firstly boot into the windows and recognized. Then the amd graphics card work properly. So I cannot give you some advice on the rx5600xt in powercolor.

[Toma]

I cannot find a suitable way except I take off the cable and boot into windows and then replug the cable into rx5600xt or plug to the motherboard and boot and then plug to the rx5600xt. It is unconvinent so I changed to the Asrock rx5500xt 8Gb. It could work properly with bios set to the IGFX.

[MRoss5200]

I tried this with a Gigabyte 5600XT Windforce card and could not get the NUC to boot with it installed. I put an AMD 5700XT reference card in, and the system boot fine. Installed the latest AMD graphics driver 20.9.1 and everything worked fine. I could boot to POST and see the splash screen and into Windows fine.

I then put the Gigabyte 5600XT card back in and guess what? The system boot into POST and Windows fine. Strange. Not sure if the driver updated something on the 5600XT or what but it worked fine after that.

I would recommend you check the Gfx card makers site for a BIOS update for the card you have. I do know that there was a major BIOS update on the 5600 cards right after they came out. This may fix this issue for you.

[Toma]

I had a similar situation with you but I change rx5600xt to 5500xt and every thing goes well. And then I stopped focus on 5600xt and continue use the Asrock 5500xt.

[Maria_R_Intel]

Hello Toma,

Thank you for your response. I would like to check your system information, can you please share the SSU report? there is no need to have the eGPU connected.

Attach the Intel® System Support Utility (Intel® SSU) report:

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

If you're not able to run the tool, please provide me with the below information:

• Thunderbolt™  driver version.
• Specific OS build you're using.
• If you are receiving an error message, please attach a picture or screenshot.

As you can see here, the AMD RX5600XT has not been validated with this NUC, so we need more information to properly assist you.

Hello @Dave4rr,

If you are experiencing the same issue with the same environment, feel free to share your SSU and more details. If something is different, we encourage you to open a new thread so we can properly assist you.

Best regards,

Maria R.

Intel Customer Support Technician

[Toma]

Sorry, at current, I use the Asrock 5500xt and it works fine and then I return the 5600xt. So I cannot offer that time my machine details. But the bios is the latest.

[Maria_R_Intel]

Hello Toma,

Thank you very much for the information.

I would proceed to check this internally and I'll post back as soon as I have updates to share.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Toma,

Thank you for waiting.

We are currently checking on this, but we will need more information.

Can you please provide the previous report requested?

Attach the Intel® System Support Utility (Intel® SSU) report:

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

If you're not able to run the tool, please provide me with the below information:

• Thunderbolt™ driver version.
• Specific OS and build you're using.
• If you are receiving an error message, please attach a picture or screenshot.
• Graphics Driver version.
• Specific BIOS settings to use the eGPU.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Toma,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Toma,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician