Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Toma
Beginner
226 Views

NUC9VXQNX failed to boot at logo with AMD RX5600XT gpu

Dear staff,

I purchase a new NUC9 and a powercolor 5600XT graph. When I plug the hdmi cable in the 5600xt, and start, the monitor show the intel nuc logo and reboot after a long time and continue the same condition. The problem is similar with this situation:https://community.intel.com/t5/Intel-NUCs/NUC-9-Pro-Kit-NUC9VXQNX-boot-loop-with-AMD-RX-5700-only-ha....

However, I already download the latest bios by QNCFLX70.0054.EBY.exe and install the amd bios and driver. I still cannot directly boot with my cable in the 5600xt. I need to plug the cable to motherboard hdmi port and start and when the windows interface appears and then plug the cable to 5600xt. It seems that the intel bios cannot verify the graphics card and boot normally. 

In addition, the front face two usb port usually not work properly and I need to use the back usb port. While I reboot, it works fine.

Labels (1)
0 Kudos
3 Replies
Alberto_Sykes
Employee
209 Views

Toma, Thank you for posting in the Intel® Communities Support.


In reference to your inquiry and in order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your platform:

You mentioned that you are using the AMD RX5600XT card, I searched for the specifications of it and actually, there are different manufacturers for that card, could be Asrock, ASUS, MSI, who is the manufacturer of your AMD RX5600XT card?

By any chance do you have a link that you can share for us to be able to check the specifications of it?

How are you connecting the AMD RX5600XT card to the Intel® NUC, which ports are you using?

When did you purchase the Intel® NUC?

The problem with the front USB ports, is it recently or it happens since day 1?

If the issue with the USB ports is recent, did you make any recent hardware/software changes?

Please provide the SSU report so we can verify further details about the components installed on the Intel® NUC:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Just to let you know, I checked the list of tested peripherals for the Intel® NUC 9 Pro Kit - NUC9VXQNX and the AMD RX5600XT card was not listed, that does not mean the is not compatible is jut that it was not tested by Intel®:

https://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
199 Views

Hello Toma, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
181 Views

Hello Toma, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Reply