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NUC9i5QNX GPU not recognized

BBarr
Beginner
154 Views

I have a NUC9i5QNX that works perfectly except for the add-on PCI GPU.

I have purchased the ASUS GTX 1650 MINI OC GPU that specifically states it has been designed for the NUC9. However regardless of which graphics card I plug in ( I have tried 4 in total ) the card does not appear at all in Windows / Linux. Some of these cards do appear on the compatibility list.

I have flashed the latest 79 BIOS and still no luck. I have confirmed the GPU's do work in other systems and have read every troubleshooting guide.

For reference, the GPU fans do spin up and lights come on so the card(s) do receive power (this has been the case with all 4 cards). I have connected the 8 pin connector when required. Tried every combination of display port / hdmi / dvi with different monitors in the GPU.

At this stage I feel it must be a faulty unit - are there any additional troubleshooting steps I can take to try and identify the issue. I feel it must be a BIOS issue as no operating system can identify the card in the PCI slot.

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1 Reply
n_scott_pearson
Super User Retired Employee
142 Views

Unfortunately, this will be tough as it is a lot of trial and error. The problem could be in the QN card, the QNX backplane, the QNX power supply, etc. If you can't sort anything out, I suggest you first try and get the system replaced at the point of purchase. If it is too late for that, you will need to directly contact Intel Customer Support.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

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