Community
cancel
Showing results for 
Search instead for 
Did you mean: 
kiki
Beginner
84 Views

NUC9i7QNB wifi problem

Hi guys,

I just bought a new NUC9i7QNB board and installed it into Cooler Master NC100. All went well except that the Wi-Fi adapter was really weak. Seems like the antenna was not connected or something because my home Wi-Fi only came out as 1 bar or sometimes even nothing. I test it again my 2 other laptops and my phone as well and the Wi-Fi came out strong on the other devices.
I installed all the updates both from windows and intel as well as bios update. (including intel Wi-Fi 6 ax200 driver)

Could this be something wrong with the hardware? I tried to look inside to find out if there is antenna connection like on the previous NUC but couldn't find any.. (as per the troubleshoot here Troubleshooting WiFi and Bluetooth Issues on Intel® NUC Products)

the system are as follow:

NUC9i7QNB
M1 Corsair 1tb
Corsair 16gb ddr4
NC100
No extra GPU ( I'm just using a discreet intel GPU)

 

Thanks in advance

Labels (1)
0 Kudos
3 Replies
Alberto_R_Intel1
Employee
68 Views

kiki, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance to this topic, we just wanted to confirm a few details about your system:

What is the model of the Router?

When did you purchase the Intel® NUC?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Just to make sure, the wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...



Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
50 Views

Hello kiki, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
7 Views

Hello kiki, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply