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JavierG
Beginner
109 Views

NUC9i7QNX Audio Jack

Hello everyone!

My Intel NUC 9 NUC9i7QNX is not detecting my headset microphone, already tried 3 different headset and the only thing i can get working is the audio.

 

Already uninstalled the driver multiple times still same issue

 

Any advice is welcome!

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3 Replies
Alberto_R_Intel1
Employee
85 Views

JavierG, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, even though you mentioned that you already installed the proper driver, if you are using Windows* please make sure the driver version installed is Realtek 6.0.8821.1:

https://downloadcenter.intel.com/download/29284/Realtek-High-Definition-Audio-Driver-for-Windows-10-...

 

Also, make sure the BIOS version installed is the 0054:

https://downloadcenter.intel.com/download/29810/BIOS-Update-QXCFL579-

 

Additionally, make sure that the headset that you are using complies with the following: 

Alberto_R_Intel_0-1612383045782.png

 

Just to let you know, we are currently working on this subject, there are reports from other peers having audio issues, so, for us to be able to continue with our research on this matter, please provide the SSU report after doing the updates above so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel1
Employee
65 Views

Hello JavierG, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
58 Views

Hello JavierG, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician