NUC9i9QNX front top fan not spinning

[JL15]

I had this problem, and found a matching thread on this forum, which, however did not include my solution. Thus I would like to add to this, for the next person looking for help.

The problem was simple: The fan was braked mechanically by a power chord that had shifted.

Unfortunately, this is a serious design weakness in NUC9's. Space around the graphicscard is extremely limited, and there is virtually no room for the unused power connectors and their cables. Yet, for some reason, only one half of only one fan is protected by a grille, instead of both fans being fully covered.

Eventually though, after about an hour, I managed to tuck the unused power connectors away.

Hope this helps anyone with a similar problem.

[Jean_Intel]

Hello JL15,

Thank you for posting on the Intel️® communities.  

Thanks for your feedback. I have shared the information given. We will pass the information on to the corresponding team in charge. Let us know if you have any questions.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello JL15,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.